Customer Success Manager – Enterprise AI Automation | German Speaking
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Job description
About the Position
Customer Success Manager – Enterprise AI Automation | German Speaking
Hypatos, Remote
Vollzeit
Festanstellung
Your Tasks
The Opportunity
Own and grow strategic enterprise customer relationships at the intersection of AI, automation, and business-process transformation.
At Hypatos, you will help leading organizations turn AI initiatives into measurable operational outcomes. You will work with stakeholders across business, IT, Finance Operations, Global Business Services, and transformation teams to increase adoption, realize value, and expand the use of our platform.
This role is ideal for an established customer-facing professional who enjoys complex enterprise environments, takes ownership, and wants to deepen their expertise in enterprise AI and automation.
Professional fluency in German and English is required. You must be confident leading customer meetings, workshops, and strategic business discussions in German.
What You Will Own
- Build and develop trusted, strategic relationships with a portfolio of enterprise customers across business and IT
- Translate customer objectives into clear success plans and measurable outcomes, including stronger adoption, higher automation rates, improved process quality, and operational efficiency
- Own customer health, retention, and expansion by identifying risks early and developing additional use cases and growth opportunities
- Lead business reviews, governance meetings, and strategic workshops, turning complex technical and operational topics into clear business actions
- Coordinate Sales, Product, Solution Consulting, Professional Services, and Support to deliver a consistent customer experience and represent the voice of the customer internally
Your Profile
What You Bring
- At least 3 years in Customer Success, Strategic Account Management, Value Consulting, Enterprise Consulting, or a comparable customer-facing role
- Professional fluency in both German and English, with the confidence to lead customer meetings, workshops, and business discussions in German
- A strong track record of working with enterprise customers and managing complex relationships across multiple business and IT stakeholders
- A background in enterprise software, AI, automation, or other complex technology solutions, ideally within a fast-growing B2B SaaS environment
Helpful, but Not Essential
- Knowledge of Accounts Payable, Procure-to-Pay, Finance Operations, Shared Services, Global Business Services, or similar enterprise processes
- Familiarity with AI Agents, Intelligent Document Processing, workflow automation, or related enterprise automation technologies
- Commercial exposure to renewals, expansion opportunities, business cases, or value-based customer conversations
- Confidence working with customer health indicators, product-usage data, and measurable success metrics
You Will Thrive Here If You
- Take ownership and move customer topics forward without waiting for detailed instructions
- Build trust while confidently challenging customers and internal stakeholders when needed
- Translate complex technology and business processes into clear recommendations and actions
- Stay effective when priorities, processes, and responsibilities evolve
- Balance strategic customer engagement with disciplined follow-through and execution
- Focus on measurable business impact rather than activity alone
Our Promise
- Work at the forefront of enterprise AI and automation
- Own strategic relationships with leading enterprise customers
- Help shape how Customer Success is built and scaled in a growing company
- Benefit from flexible working, strong ownership, and a personal development budget
About Us
Hypatos is redefining enterprise work by deploying LLM-powered AI Agents into the heart of business operations. Backed by leading investors (Elaia, Blackfin Tech, Grazia Equity, UVC Partners, DTFC, Plug & Play), we are expanding rapidly and building the foundation for the next generation of intelligent business systems.
Join us to shape the future of enterprise automation and help improve the way hundreds of millions of people work every day.
© Hypatos. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Hypatos is an AI/Machine Learning technology company, applying Deep Learning technology to liberate back-office tasks from manual data entry. We are building advanced Machine Learning models to process complex semi-structured document processing tasks to save costs and enhance organizational efficiency. Our clients benefit from increased processing speed, cost savings, and higher data quality.We are at a very exciting growth stage at this moment — with recent funding of €10 million from investors including Blackfin Tech, Grazia Equity, UVC Partners, and Plug & Play Ventures, we are expanding our portfolio of AI models and growing internationally, aiming to become a global technology powerhouse. Join us to be part of the mission of improving the way hundreds of millions of people work every day.
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