Customer Success Manager – UK & International Expansion

About the Position

Boostr is seeking a Customer Success Manager for UK & International to deliver exceptional client experiences and drive account growth. As the foundational face of Boostr across the UK and expanding global markets, you will operate as a critical bridge between our international clients and our US headquarters.

Team Overview

You will be a client partner, Boostr expert, and account owner. Your mission is to deliver an exceptional end-to-end client experience from onboarding through long-term account growth.

Responsibilities

End-to-End Client Lifecycle & Implementation

• Consultative Onboarding: Guide UK clients through the full onboarding journey-from initial requirements gathering and data migration strategy to workflow configuration and user training.
• Account Health & Retention: Serve as the primary, trusted point of contact for UK accounts. Build strong relationships with key stakeholders to drive high platform usage, satisfaction, and renewals.
• Workflow & Best Practice Advisory: Act as an authoritative media operations advisor, guiding client teams toward industry best practices across pre-sale CRM, post-sale OMS, and billing workflows.
• Hands-On Support & Issue Resolution: Troubleshoot platform configurations, resolve complex operational issues, and advocate for client needs across internal Boostr teams.

Cross-Border & Team Partnership

• US Resource Leverage: Work closely with US-based Customer Success, Technical Integrations, and Product teams to scale your reach, ensure smooth handoffs across time zones, and leverage existing US infrastructure.
• Local Market Feedback: Gather regional requirements (e.g., local currency handling, regional ad tech variations, UK billing practices) and pass actionable feedback to Product and Engineering to ensure the platform meets UK market standards.

Requirements

• UK Media & AdTech Expertise: Deep understanding of the UK and European media ecosystem, including how digital publishers, media owners, and ad tech platforms operate, structure products, and manage the lead-to-cash lifecycle.
• Hands-On Customer Success Experience: Proven track record spanning implementation, project management, client consulting, and account management within an enterprise SaaS environment.
• Technical & Business Logic Fluency: Comfortable navigating data architectures, understanding API/integration workflows, and translating technical concepts into plain English for non-technical client teams.
• Client Services & Relationship Building: Strong active listening and communication skills with a demonstrated ability to build trust, handle client escalations calmly, and deliver messages that instill confidence.
• Cross-Border Execution: Skilled at working both independently in the UK and collaboratively across time zones with US-based product and operational teams.
• Execution Focus: A practical, self-motivated problem solver who loves digging into the details and getting things done.

We Offer

• Competitive benefits package
• Flexibility to work in the way that works best for you
• Stock Options
• Unlimited Paid Time Off
• Flexible Work Environment
• Low-cost Medical & Dental Plans
• 401K Plan
• Pre-tax Transit

About the Company

We offer a competitive benefits package and the flexibility to work in the way that works best for you.

Our Values

• Solve Problems
• Innovate
• Move Fast
• Be Honest
• Stay Humble
• Boost the Team

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How To Apply

Please submit your resume and cover letter to [email protected]