Customer Success Program Manager

About the Position

Join 3Shape as Customer Success Program Manager!

At 3Shape, we create innovative technology that helps dental professionals deliver better care. Our products are used by customers around the world, and as our business continues to grow, so does the importance of creating a great customer experience throughout the entire customer journey.

We are now looking for a Program Manager in Global Customer Success to help shape how we serve our Enterprise customers globally.

This is an opportunity to take ownership of an important development area, work across the organization, and have a direct impact on how we engage, support and grow our Enterprise customer base.

Responsibilities

• Develop and drive the global Customer Experience strategy for Enterprise customers, aligned with customer needs and business priorities.
• Define the customer journey, engagement model and service offering across onboarding, training, education and support.
• Lead strategic Customer Success and Customer Experience (CX) programs that improve customer adoption, satisfaction, retention and growth.
• Build scalable and consistent ways of working that can be implemented across regions and markets.
• Work closely with HQ and regional commercial teams to align priorities and ensure successful execution.
• Act as a business partner to the regions, helping identify opportunities and drive improvements in the local customer experience.
• Establish clear targets and performance measures and use customer insights and data to identify trends and opportunities for improvement.
• Lead cross-functional projects from strategy and planning through implementation and measurable outcomes.

Requirements

• A good understanding of Customer Success principles, with experience leading global and cross-functional projects or commercial initiatives.
• Experience developing and implementing Customer Success, CX or commercial programs, processes and tools including operating models and ways of working.
• Strong project management and organizational skills, with the ability to drive initiatives from idea to execution.
• Strong analytical and problem-solving skills and the ability to turn customer insights into action.
• Excellent communication and presentation skills, with the ability to engage and influence stakeholders at different levels.
• A collaborative approach and the ability to build strong relationships across functions and cultures.

We Offer

• Central Copenhagen location.
• A globally recognized technology company.
• An attractive healthcare package to keep you fit and well.
• Breakfast every day and a delicious, healthy lunch prepared by our private chefs.
• A joint purpose: to enable dentists to provide superior dental care to every patient, every time.

About the Company

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.

Apply Now

Join us for a maternity cover of at least 12 months and be part of a team improving treatment and care in a meaningful industry. We encourage all qualified professionals who are passionate about building strong learning capabilities in a complex product-development environment to apply.

Applications will be reviewed on a rolling basis; however, we plan to conduct interviews in October and November.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.