Customer Success Representative
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Job description
About the Position
Customer Success Representative
We are looking for a motivated and customer-focused individual to join our team as a Customer Success Representative. Intaker is a fast-growing technology startup based in Los Angeles, transforming the legal industry with innovative software that automates client intake for law firms. If you are passionate about supporting customers, driving adoption, and improving retention, we'd love to meet you.
Responsibilities
- Lead face-to-face meetings regarding customer accounts and features
- Collaborate with sales and implementation teams to understand client needs
- Become a subject-matter expert on our platform and its functionality
- Deliver an exceptional customer experience to drive long-term adoption
- Train and educate customers on product features
Requirements
- Bachelor's degree in Business, Engineering, or a related field
- Strong communication and interpersonal skills to work effectively with customers and internal teams
Nice to Have
- Experience in Customer Success/Service, Implementation, or Sales within a SaaS company
We Offer
- Estimated Total Earnings: $69,000
- Base Salary: $47,000 + Incentives
- Bonus: Up to 10% of base (determined annually in December)
- Healthcare: Medical, Dental, and Vision plan options
- Retirement: 401(k) with up to 4% company match
- Perks:
- Business trips and team-building events
- Clear career growth opportunities in a scaling startup
- Team Events
About the Company
At Intaker, we value growth, professional development, and collaboration. You’ll join a team of talented professionals passionate about making a difference in the legal industry. As a Customer Success Representative, you’ll play a key role in ensuring customers succeed with our product, while gaining hands-on experience across sales, product, and engineering teams.
Your Next Opportunity Starts Here
If you’re ready to grow your career at an innovative and fast-moving SaaS startup, we’d love to hear from you.
© Intaker. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
◾ 𝗔𝗯𝗼𝘂𝘁 𝘂𝘀:𝗜𝗻𝘁𝗮𝗸𝗲𝗿 is a robust legal CRM platform designed to cater to the specific needs of law firms by streamlining lead management, engagement, and operational workflows. The platform is structured into a series of product groups, each targeting a key functional area within the firm’s processes.Our journey began in the 𝗨𝗦𝗔 (Los Angeles, California). 𝗙𝗼𝘂𝗻𝗱𝗲𝗱 𝗶𝗻 𝟮𝟬𝟭𝟵, Intaker has rapidly emerged as a leader in the development and integration of high-loaded SaaS platforms.◾ 𝗢𝘂𝗿 𝗧𝗲𝗮𝗺We’ve grown to a dedicated team of 𝟱𝟬+ 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 committed to driving innovation. Our team’s diversity and expertise are our greatest strengths, fueling our continuous growth and success.◾ 𝗢𝘂𝗿 𝗺𝗶𝘀𝘀𝗶𝗼𝗻To revolutionize how law firms manage client intake processes by providing them with innovative, cutting-edge software solutions.◾ 𝗢𝘂𝗿 𝗣𝗿𝗶𝗻𝗰𝗶𝗽𝗹𝗲𝘀:✔️ 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽You own the task that is assigned to you. You might need a hand, opinion, or decision at some point, but remember YOU are responsible for seeing all the corners, removing blockers, and making sure the task gets done.✔️ 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲 & 𝗖𝗼𝗺𝗺𝗶𝘁Communicate your thoughts and challenge your teammates, including the founders. Every task is a solution to a problem, and you are always expected to challenge the solution you are working on, however, once a decision is made, commit, and get it done.✔️ 𝗔𝘀𝗸If Something’s not clear? Ask and ask again until you fully understand with 100% clarity. We’re all busy, but that doesn’t mean your questions should remain unanswered, make sure you get all the answers you need to get your projects done.✔️ 𝗗𝗲𝗹𝗶𝘃𝗲𝗿All the first three principles ended with the word “done”, which should emphasize how important this last principle is in our startup. We are all here to deliver and to deliver fast. If something is blocking your way to delivering your project, reach out to one of the founders, and ask for their help.