Customer Success Senior Consultant

About the Position

We are seeking a Customer Success Senior Consultant to join our team, providing expert client consulting and relationship management.

Responsibilities

Client Consulting & Relationship Management

• Serve as a trusted advisor by understanding client needs and delivering impactful insights.
• Lead day-to-day client communication; manage queries and tricky conversations with minimal senior involvement.
• Present results with clear storytelling and actionable recommendations.
• Participate in client planning and briefing meetings, translating client needs into relevant SA&I solutions and actionable research approaches.

Project Management & Delivery

• Support proposal development and ensure designs meet specifications.
• Align with internal teams on test design, questionnaires, and analytical plans.
• Execute and review questionnaires and study inputs.
• Being able to execute studies end to end when needed.
• Oversee project timelines and quality; communicate risks proactively.
• Analyse data, finalize reports, and ensure on-time, high-quality deliverables.

Thought Leadership & Category Knowledge

• Build deep understanding of category dynamics, industry trends, and SA&I tools.
• Provide early-stage consulting on innovation improvement and decision optimization.
• Contribute to internal and client-facing thought leadership.

Team & People Development

• Coach and mentor junior analysts; review their work to strengthen analysis and storytelling.
• Role model professional behaviour and collaboration across teams.

Requirements

• Strong analytical and problem-solving skills; ability to interpret forecasts.
• Excellent communication and presentation abilities with consultative storytelling.
• Solid project management, organization, and multitasking capability.
• Strong business acumen, client orientation, and comfort in digital/virtual work environments.

Knowledge & Tools

• Marketing research methods, statistics, and experimental design.
• Familiarity with in-market data and innovation metrics.
• Proficiency in MS PowerPoint, Excel, and Word.

Education & Experience

• Bachelor’s degree required; postgraduate/MBA preferred.
• 8+ years of experience in market research, with significant exposure to ad hoc research and client-facing project leadership.
• Experience coaching junior team members and presenting to clients.
• Fluent in English both written and spoken.

We Offer

• Work in an international inspiring company
• Health insurance
• Hybrid working model
• Monthly lunch ticket
• Transportation allowance

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

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