Customer Success Team Lead (Day shift)

About the Position

Customer Success Team Lead (Day shift)

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We’re CyberCare-a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

We’re redefining what support looks like and taking it to the next level: the AI level. While automation handles the routine tasks, you and your team step in for everything that matters-sharp troubleshooting, deep problem-solving, and the kind of empathy no machine can replace.

Responsibilities

• Lead and Grow: Mentor, motivate, and help your team grow their careers in a rapidly evolving, AI-enhanced environment.
• Embrace AI & Critical Thinking: Develop a deep understanding of our AI tools, instilling a critical, analytical mindset in your team.
• Navigate the Unknown: Help your team tackle complex escalations and solve unprecedented problems.
• Own the Operations: Oversee day-to-day workload distribution, ensure team objectives are met, and manage schedules.
• Track & Optimize: Monitor specific KPIs and OKRs, reviewing progress and providing actionable feedback.
• Drive Change: Proactively manage the team through new processes and updates.

Requirements

• Proven experience leading a team and a track record of building a flawless customer experience.
• A proactive, "doer's" mindset with the ability to operate independently in ambiguous situations.
• Strong communication, leadership, and change management capabilities.
• A natural curiosity for technology and AI, paired with strong critical thinking skills.
• Flexibility to work from 9:00 in the morning until 18:00 in the evening.
• Fluency in English.
• Located in Vilnius.

We Offer

• Smooth and structured onboarding and mentorship.
• Office in a great location + option to work from home twice a week after probation.
• Option to work from abroad for up to 30 days per year.
• Health insurance + fitness perks.
• Daily snacks and fresh pastries every Friday.
• Regular team-building events.
• Access to internal online courses, a library of books, and resources to reach your full potential.
• Ability to grow within CyberCare and Tesonet.

Compensation

• Gross Salary: €2,400 – €2,800 per month.
• Performance Bonuses: Up to €500 per month (gross) after your first month, depending on team results.

About the Company

We’re CyberCare-a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.