Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Customer Support Analyst
Services / Business Support
Odoo is an ERP, a set of business management applications that includes a range of easy-to-use tools to optimize and monetize businesses. With an active global community and a network of partners established in over 120 countries, we have 13 million users worldwide. We are growing fast and need to hire even faster to continue growing and evolving as we do.
Are you ready for the challenge?
Location: Av. de les Corts Valencianes, 58, Local 10, 46015 Valencia, Spain
Remote Work: Available
Apply: Apply Here
Odoo is an ERP, a set of business management applications that includes a range of easy-to-use tools to optimize and monetize businesses. With an active global community and a network of partners established in over 120 countries, we have 13 million users worldwide. We are growing fast and need to hire even faster to continue growing and evolving as we do.
Are you ready for the challenge?
Recruitment Guide
Number of users: +13,000,000
Company growth: 75% year over year
Team size: 22 people
Responsibilities
As a Customer Support Analyst, you will collaborate with various teams to make our current and potential customers as well as our colleagues happy by strategically finding the best solutions to their issues.
Your mission will be to assist our software users by researching to give them the perfect answer to their questions. When a customer request arrives, through tickets, livechat, and phone calls, you will have to understand the issue, investigate it, and try to resolve it as soon as possible. If necessary, you will redirect customers to other departments, depending on the type of request, so you will maintain an open and constant relationship with other areas.
- Assist clients in using Odoo Business Apps.
- Resolve functional issues.
- Interact with our visitors and potential clients (Livechat).
- Ensure customer satisfaction.
- Improve the customer experience.
- Contribute to the improvement of our product and all documentation.
- Parallel projects (recruit and onboard new colleagues, provide training, among others).
Requirements
- Degree focused on administration, business, or science, technology, engineering, and mathematics.
- Motivation for research!
- English level: C1, C2 (Essential)
- Spanish level: minimum B1-B2
- Creative thinking and ability to solve problems strategically.
- Ability to communicate technical concepts clearly and effectively, both in writing and verbally.
- Customer orientation.
- Self-sufficient and fast learner.
Desirable
- 1-3 years of professional experience.
- Professional experience in an ERP.
- Sociable and extroverted.
- Willingness to learn constantly and work proactively.
- Technical knowledge (XML, Python, JS).
Daily Life of a Customer Support Analyst
What are the advantages of the job?
- You will be the key point between the end users and Odoo. We count on you to give our international clients the best support service. No two workdays will be the same, guaranteed!
- Be part of a team of very intelligent people within a friendly and open culture.
- We use innovative and efficient tools, flexible working hours.
- No time is wasted on business processes; there are real responsibilities and autonomy.
- Expand your knowledge about various business sectors.
- Every day you will help improve the software for our users.
- Real responsibilities and challenges in a rapidly expanding company.
Company Culture
Building the company we love.
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Who is your manager?
Become a leader within Odoo.
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Founder's Story
From 1 to 250 employees in a few years.
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What We Offer
Flexible Compensation💰
A full-time position with attractive benefits.
Remote work 2 days a week per team.
Evolution and Growth
Autonomy, responsibilities, and flexibility.
Growth adapted to your needs and interests!
Sponsored Events
Events after work hours, activities to promote teamwork: Afterwork, ping-pong tournaments, workshops, teambuilding...
Food and Drink
We offer coffee, tea, and fruit.
Catering service on office days!
Exchange Program
Apply for a similar position in an Odoo subsidiary.
Our Offices
Great Culture
Very dynamic and multicultural environment 🧩.
Responsibilities from the start.
Be Part of Our Odoo Community
We believe that the best way to be a great company is to have a great community. We want to have the best work environment for all Odooers. We have events outside of work, sports events, wellness and integration activities.
Apply
About the Company
We are growing fast and need to hire even faster to continue growing and evolving as we do.