Customer Support Associate (Childcare & Substitute Teacher Platform)

About the Position

Customer Support Associate (Childcare & Substitute Teacher Platform)

Is This YOU? Then We Want to Meet You! Are you a dependable, detail-oriented support professional who thrives in a dynamic environment? We are looking for a Customer Support Associate to support our childcare center directors and substitute teachers through phone and chat. If you excel at problem-solving, juggling multiple support channels, and keeping operational processes running smoothly, we want to hear from you!

Responsibilities

• Provide timely assistance and accurate information to childcare center directors and administrators via phone and chat.
• Respond to onboarded substitute teachers through chat, resolving inquiries regarding shifts, schedules, reported hours, payments, feedback, and platform issues.
• Guide new substitute teachers through platform and compliance onboarding across assigned markets to ensure they become eligible and ready to work.
• Review substitute application documents for accuracy, completeness, and adherence to established compliance requirements.
• Coordinate rideshare transportation for substitute teachers to ensure timely arrival at scheduled shifts.
• Escalate complex or sensitive operational or platform issues following standard operating procedures.
• Execute additional administrative and operational support tasks as business needs arise.

Requirements

• Strong written and spoken English communication skills.
• Previous experience in customer support, operations, onboarding, compliance, document review, or a related field.
• High attention to detail and ability to follow established procedures consistently.
• Strong judgment and problem-solving skills.
• Comfortable multitasking across phone calls, chat conversations, and administrative platforms.
• Able and willing to learn multiple support functions (onboarding, shift support, compliance, document review) and transition between them based on operational needs.
• Dependable, organized, and capable of working effectively with limited supervision.
• Reliable internet connection and a suitable environment for handling support calls.
• Availability to work designated hours within the 7:00 a.m. – 5:00 p.m. ET operating window.

Success looks like

• Communication: Prompt, professional, and solution-oriented interactions with substitutes and childcare centers.
• Onboarding Efficiency: Substitutes transition smoothly from sign-up through onboarding, approval, and their first shift.
• Accuracy: Documents are reviewed accurately and consistently with zero compliance gaps.
• Issue Resolution: Shift, schedule, payment, and transportation queries are resolved or escalated within targeted turnaround times.
• Operational Agility: Seamless adaptation to changing daily support functions and operational priorities.

Tech Checklist - Gotta Have It!

• A reliable computer (at least with Windows 10 and i5 processor), a stable high-speed internet of 100 MBPS connection and back up for both.
• A quiet, cozy workspace to handle calls and chats like a pro.

How to Apply

Start your skill assessment by clicking here: 👉 Skill Assessment Form

What Happens Next

Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.

Apply now