Customer Support Associate (Dutch Speaking)

About the Position

Customer Support Associate (Dutch Speaking)

Amsterdam

Part-time / Hybrid

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At Bloom & Wild Group, we are revolutionizing the flower industry by disrupting the traditional supply chain. We are on a mission to create the destination for making life a little more thoughtful and beautiful. By skipping the auction and wholesale, we shorten the journey for our flowers and harness technology, brand, and innovation to deliver delightful gifts and subscriptions across Europe.

Launched in Amsterdam in 2014, we joined forces with Bloom & Wild, the UK's fastest-growing ecommerce company, in 2021. Our group, backed by top-tier investors, is now home to three strong brands: Bloom & Wild, bloomon, and Bergamotte. Together, we have delivered over 20 million orders, making us the largest direct-to-consumer flower business in Europe.

Our vision extends beyond flowers and plants. Starting with the Bloom & Wild brand, we are expanding our gifting offering to include categories like cakes, candles, and cocktails. Our ambition is to build Europe's #1 direct-to-consumer gifting destination.

We care deeply about people and our planet, which is why we are proud to be a certified B Corp™. We are committed to making long-term positive change for our community and the world around us.

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Responsibilities

As a Customer Support Associate, you will be part of our Customer Delight Team, focusing on supporting both our bloomon and Bloom & Wild brands. Your primary responsibilities will include:

• Handling customer inquiries via email, WhatsApp, live chat, and phone.
• Providing exceptional service to Dutch-speaking customers.
• Working in shifts between 09:00 and 22:30, including evenings and weekends.
• Engaging with customers through various channels in Zendesk.
• Communicating with colleagues on Slack for support.
• Attending company and team meetings.
• Evaluating performance and working on growth opportunities with your manager.

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Requirements

To excel in this role, you should have:

• Fluent Dutch and English communication skills.
• A background in customer service is a plus.
• Comfortable working towards quality and productivity targets.
• A solution-oriented and friendly attitude.
• Proactive and a definite ‘can do’ attitude.
• Available part-time (32 hours+).
• Ability to think in a solution-oriented way and work independently.
• Empathy and the ability to put yourself in customers' shoes.

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We Offer

• Belonging at Bloom & Wild Group: We value diversity and encourage everyone to share their opinions openly within our caring and inclusive team.
• Our ways of working: Collaboration, empathy, knowledge sharing, and growth drive our priorities every day.
• Work that works for you:
  • Work abroad for up to 30 days each year.
  • Share in our success with equity options from day 1.
  • 1 day per year to volunteer on a project close to your heart.
  • Support for your commute to our office and site locations.
• Time off:
  • 24 vacation days and an option to buy an extra 5 each year.
  • Happiness days (1 extra day each quarter).
  • 1 celebration day per year.
  • Flexible bank holidays.
• Health and wellbeing:
  • Mental health support through Open Up.
  • Allies and champions groups.
  • Mental Health First Aiders and awareness training.
  • In-person and virtual yoga.
  • Healthy drinks and snacks in our office kitchen.
  • Workplace pension contributions.
• Growth & Development:
  • A flexible training framework through our Bloom & Learn programme.
  • Internal & external Speaker Sessions on inspirational topics.
• Moments that matter:
  • Daily fresh and healthy lunch options.
  • A BBQ-worthy rooftop terrace.
  • Social & wellbeing monthly calendar.
  • Celebrations for birthdays, anniversaries, and milestones.
  • Summer and end-of-year events, team lunches, and post-peak celebrations.
  • Irresistible discounts on our products, blooms & subscriptions.

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Getting Hired

We believe in leading change for good and want to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of your questions so that you can be sure (and excited!) that we’re the right move for you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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