Customer Support Consultant - Foreign languages - Pool

About the Position

Customer Support Consultant - Foreign languages - Pool

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About Us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market-leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia, and the Americas. Founded in 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire, and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

We are looking for a Customer Support Consultant to join our professional and multicultural team, who will share our interest in solving problems and building good relationships with our reselling partners and end-users around the world.

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Responsibilities

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
• Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM.
• Interact with other departments and escalate customer feedback further.

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Requirements

• Customer-oriented approach
• Good communicator with the ability to ask and listen
• Good verbal and writing skills at an Upper-intermediate/Advanced level in English (or other foreign languages such as French, German, Italian, Spanish, Dutch, Polish) and Ukrainian
• Problem-solving and logical thinking skills
• Result-oriented and stress-resistant
• Aspiration to self-development and willingness to grow
• Professional, multitasking, and empathetic skills

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We Offer

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly, and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits including 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves, etc.
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

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About the Company

3Shape is a global leader in 3D dental and hearing solutions, headquartered in Copenhagen with development teams in Denmark, Ukraine, North Macedonia, and a production site in Poland. We are committed to providing innovative products and services to over 130 countries, employing a diverse team of over 2200 professionals from 50 different nationalities.