Customer Support Day Shift

About the Position

Hi there! We’re CyberCare-a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.

Responsibilities

• Provide live chat support for NordVPN, one of the world's leading VPN products.
• Adapt to the customers' needs and tackle a mix of challenges, from tricky VPN tunneling issues to simple billing inquiries.
• Learn to prioritize, effectively managing 4-5 chats while delivering clear, high-quality support.

Requirements

• Speak fluent English (C1 or native).
• Solid know-how of Windows/macOS and Android/iOS.
• Ability to handle high volumes of technical information.
• Having a customer-first approach combined with critical thinking.

We Offer

• Smooth and structured onboarding and mentorship to help you get started with confidence.
• Office in a great location + option to work from home twice a week after probation.
• Option to work from abroad for up to 30 days per year.
• Health insurance + fitness perks.
• Daily snacks to keep you fueled, plus fresh pastries every Friday.
• Regular team-building events to connect with your colleagues.
• Access to internal online courses, a library of books, and all the resources you need to reach your full potential.
• Ability to grow within CyberCare and Tesonet.

Compensation

• Gross salary: 1350 - 1830 EUR/month (base salary 1350 EUR/month plus performance bonus up to 480 EUR/gross after probation).

About the Company

CyberCare is a team of over 20 nationalities. We believe that being open, respectful, and welcoming different ideas helps us do great things together. We offer many ways forward, with every role created with a clear business purpose, allowing you to contribute to diverse projects and grow your career in multiple directions.

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Apply now to join our team and be part of a company that values growth, diversity, and well-being.