Customer Support (live-chat)

About the Position

Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make the tech-world easy - one customer at a time.

This isn't your typical support role. AI takes care of the simple stuff - you handle everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.

Responsibilities

• Provide live chat support for one of our VPN products.
• Adapt to the customers' needs and tackle a mix of challenges, from tricky VPN tunneling issues to simple billing inquiries.
• Learn to prioritize, effectively managing 4-5 chats while delivering clear, high-quality support.
• Take responsibility for your personal growth, by not only developing your own skills but also by helping new team members grow.

Requirements

• Speak fluent English (C1 or native).
• Available to work from our office in Vilnius.
• Willing to work the day shift (6:30/9:00-15:00/17:30), evening shift (13:30-22:00) or night shift (22:00-6:30).
• Can commit to 32 or 40 hours weekly.
• Solid know-how of Windows/macOS and Android/iOS.
• Ability to handle high volumes of technical information.
• Having a customer-first approach combined with critical thinking.

We Offer

• Smooth and structured onboarding and mentorship to help you get started with confidence.
• Office in a great location + option to work from home twice a week after probation.
• Option to work from abroad for up to 30 days per year.
• Health insurance + fitness perks to keep you active.
• Daily snacks to keep you fueled, plus fresh bakeries every Friday.
• Regular team-building events to connect with your colleagues.
• Access to internal online courses, a library of books, and all the resources you need to reach your full potential.
• Ability to grow within CyberCare and Tesonet.

Compensation

• Gross salary - 1350 - 1830 EUR/month (base salary 1350 EUR/month plus performance bonus up to 480 EUR/gross after probation) + the night rate for night shift.

About the Company

Join the team at CyberCare, where we blend a culture of openness, respect, and diverse ideas to achieve great things together. We offer many ways to grow your career, with training programs, mentorship, and e-learning platforms. Our office-first approach is complemented by Work From Home and Work From Anywhere days to support your lifestyle and productivity. Enjoy a range of well-being benefits, from 24/7 on-site gyms and group workouts to 1:1 sessions with experts, private health insurance with flexible options tailored to your mental and physical health needs.

Engage in the ways that feel right for you, with no pressure to skip if it doesn’t align with your needs. From team-building activities and social events to workations, there’s something for everyone. We encourage our team members to make the most of the network and grow within it.