About the Position

Customer Support Executive - Amharic Speaker

At Exness, we are not just a leading trading broker-we’ve reimagined what it takes to be a leader. With 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for over a million clients globally.

Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.

Responsibilities

You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image.

Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
Update clients on their request status accordingly.
Verify documents submitted by clients within specific regions on an hourly basis.
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
Achieve quarterly KPI targets set by the CS manager.
Perform other ad hoc tasks assigned by the manager.

Requirements

Good communication skills in English, and Amharic
Strong client-facing and communication skills
Troubleshooting and multitasking skills
Customer service orientation
Bachelor’s degree in business administration or related field
Self-motivated and highly reliable

We Offer

Competitive salary and annual performance bonus
Full relocation support for you and your family - flights, housing, visas, and legal assistance included
Top-tier health insurance with full family coverage - medical, dental, vision, mental health - plus life insurance for peace of mind
Unlimited learning opportunities: external courses, English lessons, career and leadership development
Education allowance covering school and kindergarten fees
21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
Employee appreciation program: branded gifts, celebration budgets for weddings, newborns, and milestones
“Get to know Team” trips - meet colleagues across our global hubs, along with company-wide offsites that raise the bar
Employee share scheme - grow with us

About the Company

At Exness, we know that changing jobs - and changing countries - is a big step. That’s why relocation with Exness is different. We make it smooth, supported, and truly life-changing.

Meal and transport allowance
Free gym membership and monthly wellness allowance for your sport or fitness of choice
Holiday flight and accommodation coverage after 1 year of service

Application Process

Interview with the Talent Acquisition team (up to 40 minutes)
English test (up to 30 minutes)
Written assessment (1 day)
Interview with the trainer (15 minutes)
Final interview (1 hour)

Equal Opportunity Employer

At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.

Apply now if you are ready to join our team and shape the future of fintech with real technology, care, and purpose.

Customer Support Executive - Amharic Speaker

Job description