Customer Support (live-chat)

About the Position

Customer Support (live-chat)

Hi there! We’re CyberCare-a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.

Location

Lutsk, Ukraine

Employment Type

Full time

Department

CyberCare

Responsibilities

• Support NordVPN customers via live-chat. No phone calls over here!
• Troubleshoot tech issues and help with billing inquiries.
• Make customers happy by resolving their concerns.
• Turn users into fans through top-notch support.
• Bring empathy, patience, and a positive vibe to every interaction.

Requirements

• Fluency in English.
• Basic know-how of Windows/MacOS.
• Confidence in multitasking and providing technical support.
• A calm, customer-first mindset - even under pressure.
• Positive, proactive, and motivated attitude.
• Ability to work rotating day and evening shifts full-time.
• Ability to work remotely from Ivano Frankivsk.

We Offer

• Smooth start in tech with onboarding & mentorship.
• Flexibility to work remotely from Lutsk, with occasional visits to our Lviv office for team meetings, team-building, and other activities.
• Private health insurance (after 6 months).
• Kitchen full of snacks.
• Various internal and online training, books - everything you need to reach your full potential.
• Clear growth path - move inside CyberCare.

Compensation

• For full-time, a fixed salary of $929/month gross (plus performance bonus up to $368 /month gross) + annual salary reviews.

About the Company

We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.