Customer Support (live-chat)

About the Position

Customer Support (live-chat)

Hi there! We’re CyberCare-a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.

Responsibilities

• Support NordVPN customers via live-chat. No phone calls over here!
• Troubleshoot tech issues and help with billing inquiries.
• Make customers happy by resolving their concerns.
• Turn users into fans through top-notch support.
• Bring empathy, patience, and a positive vibe to every interaction.

Requirements

• Fluency in English
• Basic know-how of Windows/MacOS
• Confidence in multitasking and providing technical support
• A calm, customer-first mindset - even under pressure
• Positive, proactive, and motivated attitude
• Ability to work rotating day and evening shifts full-time
• Ability to work remotely from Ivano Frankivsk

We Offer

• Smooth start in tech with onboarding & mentorship
• Flexibility to work remotely from Ternopil, with occasional visits to our Lviv office for team meetings, team-building, and other activities
• Private health insurance (after 6 months)
• Kitchen full of snacks
• Various internal and online training, books - everything you need to reach your full potential
• Clear growth path - move inside CyberCare

Compensation

• For full-time, a fixed salary of $929/month gross (plus performance bonus up to $368 /month gross) + annual salary reviews.

About the Company

Working at CyberCare

• Culture blend: We’re a team of over 20 nationalities. We believe that being open, respectful, and welcoming different ideas helps us do great things together.
• Many ways forward: Every role is created with a clear business purpose, without boxing people into a fixed path. Contribute to diverse projects, and grow your career in multiple directions.
• Growth mode: Training programs, mentorship, and e-learning platforms – learn directly from global leaders and connect with professionals in rapidly growing tech companies in our network.
• Office-first: We believe in the power of face-to-face collaboration complemented by Work From Home and Work From Anywhere days to support your lifestyle and productivity.
• Health at hand: Enjoy a range of well-being benefits, from 24/7 on-site gyms and group workouts to 1:1 sessions with experts, private health insurance with flexible options tailored to your mental and physical health needs.
• Engage your way: Engage in the ways that feel right for you, with no pressure to skip if it doesn’t align with your needs. From team-building activities and social events to workations, there’s something for everyone.
• Tesonet privileges: From joint professional events and mentorship programs to endless career opportunities - we encourage our team members to make the most of the network and grow within it.