Customer Support Representative

About the Position

We are looking for a Customer Support Representative to join Call Power, an international online gaming company offering sports betting and casino services with a significant presence in Latin America. Our strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players.

Responsibilities

• Deliver high-quality customer support through live chat and email.
• Help customers with account verification, deposits, withdrawals, and platform navigation.
• Resolve day-to-day customer requests independently and involve relevant teams when needed.
• Create a positive customer experience through clear, helpful, and empathetic communication.
• Work in a fast-changing iGaming environment and quickly adapt to new processes and information.
• Identify customer needs and introduce relevant bonuses or offers when appropriate.
• Maintain strong service quality while meeting individual and team performance goals.
• Work in rotating 12-hour shifts on a 2/2 schedule, covering 24/7 support operations, including day and night shifts.

Requirements

• 1+ year of experience as a Customer Support Agent, Customer Support Representative, Customer Service Agent, or in a similar customer role, preferably within iGaming or another B2C industry.
• Experience supporting customers via live chat, email, or other digital channels.
• Upper-Intermediate English or higher, both written and spoken.
• Ability to quickly learn new tools, processes, and information.
• Experience with account verification, deposits, withdrawals, or similar customer requests will be a plus.

Nice to Have

• Empathy and a calm approach when dealing with difficult situations.
• Clear and friendly communication.
• Strong problem-solving skills.
• Ability to handle several tasks and tools at the same time.
• Attention to detail and accuracy.
• Flexibility and ability to adapt to changes.

We Offer

• Opportunity to work in a dynamic and growing international company.
• Competitive salary.
• Remote work options.
• Professional development opportunities.

About the Company

Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. We are committed to delivering a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players.

Apply, and let your growth journey begin.