VIP Customer Support Representative

About the Position

Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. We are currently seeking a VIP Customer Support Representative in Warsaw, Poland to join our dynamic team.

Responsibilities

• Respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation.
• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated.
• Assist with issues related to deposits, withdrawals, and other payments.
• Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws.
• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

Requirements

• 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support).
• English proficiency at an Intermediate level or higher.
• Proficient knowledge of customer service, and standard practices and procedures.
• Knowledge of sales principles and methods.
• Ability to maintain customer confidentiality.

Nice to Have

• Excellent verbal and written communication skills.
• Attention to detail.
• Problem-solving skills.

We Offer

• Health & Wellness Focus.
• Global Medical Coverage.
• Growth Opportunities.
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.).
• Performance-Driven Rewards.
• Dynamic Work Environment.

About the Company

Our client is a fast-scaling international marketing company, a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.

Apply, and let your growth journey begin.