Customer Support Representative

About the Position

UTECH is a SaaS product company offering innovative technologies that empower industry-leading logistics and transportation companies to support and maintain business growth. We are currently looking for a Customer Support Representative to join our family-type company with a friendly atmosphere.

Responsibilities

• Picking up calls
• Replying to emails
• Performing troubleshooting
• Consulting about the application

Requirements

• Fluent in English - Upper-Intermediate level and higher (B2+)
• Schedule: Day (8:00 am - 8:00 pm) and night (8:00 pm - 8:00 am) shifts, followed by two days off
• Multitasking
• Ability to learn fast
• Ability to work in a high-paced environment
• Problem-solving skills
• Team player
• Good diction
• Will be good if you have experience in the call center

We Offer

• Health Coverage (gym, medical insurance, yoga, dentist, etc.)
• Technical Growth compensation (training, meet-ups, conferences, etc.)
• PTO and paid sick leave
• Life Event Bonuses
• Exciting team buildings
• Regular performance reviews
• Free English courses, which are paid for by the company
• Game & lounge zones (ping-pong, table football, etc.)
• Accounting as a service
• Memorable anniversary presents
• Ability to work in a successful company
• Convenient office location
• Experienced colleagues who are ready to share knowledge
• Friendly atmosphere, care for the comfort of specialists
• Tea and coffee in the office, at the expense of the company

About the Company

UTECH is an exceptional well-established company with a team of professionals who are always eager to support you. Join our family-type company with a friendly atmosphere and be part of our success story.