Tech Stack
Problem SolvingCommunicationCustomer Support
Job Description, Responsibilities & Requirements
About the Position
Customer Support Representative (Online Casino)
Quantum Gaming is hiring a Customer Support Specialist. You will assist users via chat, email, and ticketing systems, resolving technical and general inquiries with professionalism and speed.
Responsibilities
- Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
- Troubleshoot and resolve technical or account-related issues
- Use translation tools effectively (such as Google Translate or built-in platform features) to support non-English speaking users
- Provide clear instructions and solutions in a friendly, patient, and professional manner
- Escalate complex issues to the appropriate technical teams when needed
- Accurately log customer interactions and feedback for quality and improvement
- Collaborate with teammates across time zones to maintain seamless 24/7 support
Requirements
- At least 1 year of experience in customer or technical support (remote or on-site)
- Fluent in English (written and verbal); additional languages are a plus
- Willing and available to work in rotating shifts, including overnight, weekends, and holidays
- Confident using and switching between support systems and translation functionalities
- Strong problem-solving skills and a calm approach under pressure
- Reliable internet connection and a distraction-free work environment
Preferred Qualifications
- Experience in tech or SaaS customer support
- Familiarity with tools like Zendesk, Intercom, or Freshdesk
- Basic knowledge of web and app environments (e.g., browsers, APIs, logins)
- Previous remote work experience in a 24/7 support structure
We Offer
- Competitive compensation
- Supportive and collaborative team culture
- Training and career development opportunities
- Opportunity to work with a modern tech stack and innovative products
Job Details
Location
Serbia
Job Type
Full-time