Customer Support Representative (Online Casino)

About the Position

Quantum Gaming is seeking a Customer Support Specialist to join our team. You will assist users via chat, email, and ticketing systems, resolving technical and general inquiries with professionalism and speed.

Responsibilities

• Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
• Troubleshoot and resolve technical or account-related issues
• Use translation tools effectively (such as Google Translate or built-in platform features) to support non-English speaking users
• Provide clear instructions and solutions in a friendly, patient, and professional manner
• Escalate complex issues to the appropriate technical teams when needed
• Accurately log customer interactions and feedback for quality and improvement
• Collaborate with teammates across time zones to maintain seamless 24/7 support

Requirements

• At least 1 year of experience in customer or technical support (remote or on-site)
• Fluent in English (written and verbal); additional languages are a plus
• Willing and available to work in rotating shifts, including overnight, weekends, and holidays
• Confident using and switching between support systems and translation functionalities
• Strong problem-solving skills and a calm approach under pressure
• Reliable internet connection and a distraction-free work environment

Preferred Qualifications

• Experience in tech or SaaS customer support
• Familiarity with tools like Zendesk, Intercom, or Freshdesk
• Basic knowledge of web and app environments (e.g., browsers, APIs, logins)
• Previous remote work experience in a 24/7 support structure

We Offer

• Competitive compensation
• Supportive and collaborative team culture
• Training and career development opportunities
• Opportunity to work with a modern tech stack and innovative products

Job Details

• Location: Serbia
• Job Type: Full-time
• Category: Support