CUSTOMER SUPPORT REPRESENTATIVE - PART TIME

About the Position

CUSTOMER SUPPORT REPRESENTATIVE - PART TIME

Helpware is a technology-driven company with offices in multiple countries, providing Customer Experience & Operational Support for modern companies. Our Uganda team is growing, and we're looking for experienced Customer Support Representatives to join our Helpware team.

Responsibilities

• Handle inbound & outbound calls
• Schedule reservations for transportation to healthcare appointments
• Check on the status of transportation reservations
• Interact with health plan members, transportation providers, and healthcare facilities
• Route calls to internal teams for billing, benefit balances, and other account issues

Requirements

• Bachelor's Degree
• English proficiency (C1 and C2)

Skills

• Outstanding problem-solving skills
• Strong communication skills (verbal and written)
• Positive and helpful attitude
• Exceptional interpersonal skills and conflict resolution ability
• Ability to work independently and/or with a team
• Basic computer literacy: proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm
• Flexible with the ability to adapt to changes in business, strategy, and technology
• Ability to empathize with the Member and/or Member's guardian
• Must be able to work with geographically and culturally diverse populations and personalities

Location

• City: Kampala
• Country: Uganda

Employment Type

• Type: Part-Time

About the Company

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, the Philippines, and Uganda. We provide Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Apply

• Apply to Position
• Apply Using Indeed
• Apply Using LinkedIn