Customer Support Specialist

Location

Budapest, Hungary

Employment Type

Full-time

Work Location Type

Hybrid

About the Position

Deligo is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Marks & Spencer, and Spar. We build advanced visual AI to recognize food and retail items instantly, providing a magical experience that saves time standing in checkout lines.

We are seeking a dedicated Customer Support Specialist to join Deligo's Operations experts. As a member of the team, you will provide expert assistance to our customers, ensuring seamless operation and satisfaction with our product.

Responsibilities

• Provide customer support via different interfaces like live chat, email, online meetings, and phone calls
• Travel to our clients' locations abroad to lead and deliver deployments onsite at our customers' facilities
• Diagnose and troubleshoot issues, escalate if required
• Assist customers with setup and configuration
• Document and track customer interactions and solutions
• Execute scheduled (daily, weekly, bi-weekly, etc.) reporting activities
• Improve our AI success results through data analysis and enhancement
• Contribute to knowledge base articles and support documentation

Requirements

• 1-2 years of proven experience in a customer or sales support role
• Outstanding written and verbal English communication skills
• German language skills are a significant advantage
• Strong problem-solving and analytical skills
• Excellent interpersonal skills and a customer-first mindset
• Ability to work independently and as part of a team
• Demonstrates technical savvy in addressing complex issues, with a particular interest in AI tools
• Genuine flexibility to travel (around 20-30% of the time to our clients, mainly across the EU, UK, and US) - comfortable with occasional onsite deployment work, sometimes involving early starts, late finishes, or overnight travel
• Willingness to work flexible hours, including shift coverage between 8:00–18:00, as well as participating in an on-call rotation a few times a month outside of core hours

Nice to Have

• Experience working in a fast-paced, startup, or scale-up environment

We Offer

• Opportunity to join at an early stage, making a visible impact in a fast-scaling startup
• Real influence on how our products and processes evolve, with freedom to innovate
• A collaborative, creative, and transparent culture where contributions are recognized
• A spacious, shiny, dog-friendly office in the heart of Budapest with great transport, tasty snacks, and vibrant team events
• High-tech equipment
• Flexible working hours and hybrid approach
• Competitive salary

About the Company

Deligo is building the future of AI-powered checkout. If you’re ready to help build a truly seamless and magical checkout experience, we encourage you to connect and explore future opportunities with Deligo. We’re looking forward to receiving your application!