About the Position

We are looking for a Customer Support Specialist to join our Operation Centre. This is a full-time role based in India.

Responsibilities

Providing an outstanding and remarkable customer support experience via various communication channels (chat, phone, email, social media platforms)
Representing our Product online at all times
Providing accurate, valid, and complete information by using all available resources within the company
Active collaboration with internal/external stakeholders to tackle any customers' issues
Escalating and highlighting critical issues to the respective teams
Taking ownership of issues, performance, and service delivery
Maintaining a proper level of product and process knowledge
Following team and individual KPIs’ targets (SLAs, Quality, Productivity, etc.)

2+ years of customer service experience preferably at a high-growth tech startup in the financial services space
Strong desire to help others is required and a good sense of humor is highly preferred ;)
Outstanding oral and written communication skills, including sound presentational skills and fast+accurate typing ability
Ability to work well independently as well as the ability to work well with stakeholders
Bachelor’s Degree
Willing to work Nights and Weekends on a rotating shift basis

Join our team and be part of a dynamic environment where your contributions will directly impact our customers' experience.