Customer Support Specialist – Vietnamese Speaker

About the Position

Apply for Customer Support Specialist – Vietnamese Speaker and join our team. Provide exceptional service, resolve issues, and build lasting client relationships.

Responsibilities

• Efficiently respond and communicate with clients to understand and service their needs via live chat.
• Effectively analyze customer data to make appropriate recommendations and problem resolutions.
• Resolve product or service concerns by clarifying the customer’s problem, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business.
• Build rapport with clients and effectively diffuse conflict and opposition.
• Contribute to team effort by accomplishing related results as needed.
• Commit to meeting quality standards in processing customer adjustment.

Requirements

• Proficiency speaking and writing in Vietnamese and English.
• Computer literacy.
• Ability to identify ways of solving the problem and present the solution in a verbal and written manner.
• Strong interpersonal skills.
• High level of professionalism.
• Attention to detail and punctuality.
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards).
• Stable internet connection.

We Offer

• Working for a dynamically growing company.
• Challenging but exciting tasks with our own product.
• Trainee period.
• 12 shifts of annual leave per year.
• 8 shifts of sick leave per year.
• Professional education budget.
• Language learning budget.
• Wellness budget (gym membership, sports gear, and related expenses).

Apply Now

Interested candidates are encouraged to apply for the Customer Support Specialist – Vietnamese Speaker position.