Customer Support Team Lead

About the Position

Customer Support Team Lead, Kyiv

We are seeking a Customer Support Team Lead for our team in Kyiv, responsible for managing the support team and ensuring effective operations.

Responsibilities

• People management: Managing the work of the support department teams (adaptation, training, development, performance analysis, planning, organization, motivation, team work control).
• Developing and maintaining documentation, participating in the development, approval, and improvement of SLA.
• Collecting KPI, analytics, and forming reports.
• Evaluating the performance of teams based on key metrics.
• Improving current processes and developing new ones for more efficient team work.
• Ensuring effective interaction between teams and departments.
• Administering Google Workspace and monitoring systems.

Requirements

• Experience as a support department manager (Head of customer support, Team Lead) from 1 year.
• Experience working with large teams.
• Understanding of reporting and budgeting procedures.
• Effective planning and project management skills.
• English proficiency – Upper Intermediate and above.
• Analytical skills, system thinking, ability to work with large amounts of information, and time management.
• Hiring experience and team building.
• Leadership qualities, proactivity, responsibility, stress resistance, and communication skills.

We Offer

• Competitive salary – discussed individually and depends on the candidate's competencies.
• Health insurance, paid vacation, and sick leave.
• Office work schedule from 9:00/10:00 to 18:00/19:00 (Monday-Friday).
• Possibility to work in a hybrid format (office/remote).
• Office in a modern business center (Libidska metro station).
• Corporate lunches and snacks in the office.
• Opportunity to develop and grow in a team of professionals.

About the Company

You can apply for the vacancy by clicking the "Send Resume" button

or send your resume to [email protected]

with the subject line ****«Customer Support Team Lead»

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Contacts

+380 44 227 12 38

[email protected]

01033, Kyiv

Saksahanskoho St., 44B

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