Customer Support Team Leader (Argentina)

About the Position

We are seeking a Customer Support Team Leader for our client, Call Power, an international online gaming company with a significant presence in Latin America. The ideal candidate will lead and oversee Customer Support operations for an assigned region, ensuring high-quality, personalized gaming experiences for our diverse Latin American player base.

Responsibilities

• Lead and oversee Customer Support operations for an assigned region, managing and supporting Supervisors and their teams of agents.
• Define and execute regional customer support strategies aligned with company objectives, service standards, and growth targets.
• Monitor overall team performance, ensuring productivity, quality, and compliance across all support channels (chat, tickets, calls).
• Analyze operational data and key performance indicators (KPIs) to identify trends, risks, and opportunities for improvement.
• Provide strategic guidance and coaching to Supervisors, supporting their development and leadership effectiveness.
• Collaborate closely with cross-functional stakeholders (Product, Payments, Compliance, Risk, and Operations) to improve customer experience and issue resolution.
• Oversee handling of high-level escalations and critical incidents, ensuring timely and appropriate resolutions.
• Lead regional projects and initiatives aimed at improving efficiency, customer satisfaction, and operational scalability.
• Manage regional planning, capacity forecasting, and resource allocation.
• Prepare and present performance reports, insights, and strategic recommendations to senior management.

Requirements

• Proven experience in a Team Leader, Operations Manager, or Senior Supervisory role within customer support or iGaming environments.
• Demonstrated experience managing Supervisors and multi-level support teams.
• Strong understanding of customer support operations, KPIs, and service quality frameworks.
• Advanced analytical skills with the ability to interpret data, identify patterns, and drive strategic decisions.
• Experience working with CRM systems, ticketing platforms, and performance analytics tools.
• Knowledge of industry regulations, compliance standards, and best practices is a strong advantage.

Nice to Have

• Experience in iGaming
• Familiarity with Compliance and Industry Regulations
• Understanding of Performance-Driven Rewards

We Offer

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
• Performance-Driven Rewards
• Dynamic Work Environment

About the Company

Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Our strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. We develop and launch our own Casino Games, as well as operate our own CRM, CS, and Back-office platforms.

Apply, and let your growth journey begin.