Customs Expert EMEA

About the Position

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

About The Role

We are looking for a Customs Expert to own end-to-end customs compliance across Europe for Emma's Tax & Customs team. You will be responsible for classifying products, maintaining Emma's AEO status, and acting as the single point of contact with customs authorities - work that keeps our international shipments compliant and moving without delay.

You'll report to the Head of Customs and work closely with Operations, Transportation, Strategic Procurement, and Product Development teams.

Responsibilities

• Own import and export customs compliance across the EU, UK, and Switzerland, ensuring all documentation meets legal requirements.
• Classify products accurately by HS code, assessing material, components, and product type to determine the correct customs treatment.
• Maintain Emma's AEO (Authorized Economic Operator) status across Europe and drive the development of related customs processes and SOPs.
• Act as the single point of contact for customs offices, with Germany as the primary authority, resolving requests and inspections directly.
• Create and monitor correct supplier declarations, ensuring accuracy and consistency across all of Emma's customs documentation.
• Drive on-time completion of tax assessments and duty and VAT payments, keeping customs inspection delays at or below 1%.
• Support planning and execution of intermodal transports across sea, rail, air, and road, monitoring fulfillment to keep shipments compliant.
• Partner with Operations, Transportation, Procurement, and Product teams as Emma's internal point of contact for all customs topics.

Requirements

• Bachelor's or Master's degree
• 5+ years of experience in customs brokerage, dealing with import and export requirements across multiple countries.
• Hands-on HS classification experience, assessing product material, components, and type to define the correct classification.
• Fluent in English; German at a B2 level is a strong plus.

Nice to Have

• AEO knowledge or prior experience working with German customs authorities.

We Offer

• The opportunity to create real impact, take ownership and accountability, and drive meaningful change.
• Continuous learning and development through hands-on experience, mentoring, formal training, and access to tools such as our Learning Hub and Nilo.
• A collaborative community of smart, driven people where you learn, contribute, and connect, every day and through team events.
• A global environment, working daily with diverse perspectives across 4 offices and 70+ nationalities.
• Private Health Insurance and 24 vacation days per year, with 1 extra day per year worked (until a limit of 29 days per year).
• A flexible hybrid setup with up to 22 remote days per quarter.
• A modern, pet-friendly office in Parque das Nações, Lisbon.

About the Company

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.

Upon your consent, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as getting the interviews transcript and summarized by AI. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please reach out to [email protected]