CyberCX - Team Lead - Managed Security Operations

About the Position

CyberCX - Team Lead - Managed Security Operations

We are looking for a Team Lead, Security Operations to join our Managed Security Operations Centre and lead a small team of Security Analysts supporting a portfolio of customer environments. This is a hands-on, first-line leadership role suited to either an experienced SOC Team Lead or a strong Senior Security Analyst ready to take the next step into formal people leadership. You will combine technical security operations experience with coaching, customer engagement, and operational ownership, ensuring your team is supported to deliver high-quality outcomes across incident response, detection, and day-to-day security operations.

Responsibilities

• Lead, coach, and develop a team of Security Analysts, providing regular feedback, mentoring, and support for their ongoing career and capability development
• Act as a senior technical and operational escalation point for complex security investigations and higher-severity incidents
• Oversee the day-to-day delivery of managed security services across a portfolio of customer environments
• Ensure customer reporting, operational deliverables, and service commitments are completed accurately and on time
• Coordinate and prioritize work across the team, including delegation, technical quality assurance, and workload management
• Manage team rostering and participate in the on-call rotation supporting out-of-hours security operations
• Support the investigation and containment of security incidents, including identifying when dedicated incident response or DFIR support should be engaged
• Work with security telemetry and event data to guide investigations and support analysts through complex technical scenarios
• Contribute to the development, tuning, and ongoing maintenance of security detections, particularly where customer-specific technologies or use cases require tailored coverage
• Support the onboarding of new customers, technologies, and security capabilities into the managed service
• Build strong relationships with customers and internal teams, translating technical findings into clear actions and business outcomes
• Drive continuous improvement across security operations, team processes, and customer service delivery

Requirements

• Strong experience working within a Security Operations Centre, Managed Security Service Provider, MDR environment, or complex enterprise security operations function
• Demonstrated experience investigating security incidents using SIEM, EDR/XDR, and other security telemetry
• Strong understanding of security event logs and the ability to interpret raw telemetry to identify suspicious or malicious activity
• Experience working with cloud security telemetry such as AWS CloudTrail, GuardDuty, Azure/Entra logs, or similar platforms
• Experience developing, tuning, or maintaining detection logic and reducing false positives while preserving meaningful security coverage
• Strong understanding of incident triage, investigation, containment, and escalation processes
• Previous experience mentoring, coaching, or providing technical leadership to Security Analysts; formal people management experience is advantageous but not essential
• Ability to provide clear technical guidance while helping team members build confidence and make sound independent decisions
• Strong customer and stakeholder communication skills, including the ability to explain complex security issues to technical and non-technical audiences
• Sound judgment under pressure and the ability to balance incidents, customer commitments, team priorities, and operational deadlines
• A collaborative and accountable leadership style, with a genuine interest in developing people and improving team performance
• Willingness to participate in an on-call roster as part of the managed security operations model

We Offer

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

About the Company

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Find out more about us at www.accenture.com.

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’, and ‘how’ our people work to ensure that Accenture is an organization where you can strive for more, achieve great things, and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion, or sexual orientation, and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.