Czech Customer Support Agent – Lisbon
Job description
About the Position
Czech Customer Support Agent – Lisbon
Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best customer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent
- Answer to inbound calls and customer inquiries.
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.
- To maintain accurate data input of consumer enquiries, questions, and feedback on the customer services database.
- To troubleshoot through the use of open questions, support documents, and system training.
- To be able to offer recommendations to common problems or frequently asked questions.
Requirements
- Fluency in Czech (C1/C2 Level or Native)
- Good knowledge of English (B2 level)
- Typing Speed: 20 words per minute
- Availability to work in rotating shifts
- Good computer skills
- Any kind of previous experience or contact with clients
- Excellent communication skills
- Good listening and empathy skills
- Good time management skills
- Team spirit and flexibility
We Offer
- Competitive salary
- Performance and Language bonus
- Meal vouchers
- Fixed-term, renewable employment contract
- Private health insurance after 6 months of contract signature (additionally to the standard insurance)
- Airport pick-up and administrative assistance with your registration in Portugal
- Reimbursement of your flight expenses
About the Company
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© Cross Border Talents. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
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