DE Contact Center Professional

About the Position

DE Contact Center Professional

Provides support to inbound callers, which may include use of standard scripts and specific guidelines and procedures, to handle queries or close sales. Seeks help and/or escalates issues/queries when it is appropriate to do so to help resolve customer issues expeditiously.

Location: Makati City, Philippines

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Responsibilities

• Provide support to inbound callers using standard scripts and guidelines
• Handle customer queries and assist in closing sales
• Seek help and escalate issues/queries when necessary to resolve customer issues

Requirements

• Advanced proficiency in English

We Offer

• Opportunity to work in a diverse and inclusive environment
• Be part of a global bank with a strong European base

About the Company

ING is a global bank with a strong European base. More than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Working at ING means working with great people: friendly, collaborative, and fun! We empower the people around us and our customers to stay a step ahead. A job at ING comes with autonomy and the expectation to drive progress, deliver a superior customer experience, and create a more sustainable future for people and planet.

Learn more about our commitment to diversity, inclusion, and belonging here.