Deliverability Consultant

About the Position

We are seeking a Deliverability Consultant to join our team at Cordial, a company founded in 2014 with a mission to bring more humanity and empathy into marketing. As a Deliverability Consultant, you will be a subject matter expert, helping guide our clients to sending success by interpreting deliverability-related data and providing meaningful, prescriptive, actionable guidance. You will also be involved in the sales process, implementation, and onboarding of new clients.

Responsibilities

• Be an advocate for our clients.
• Onboard and implement the programs of a wide range of clients.
• Work closely with Client Success Managers, Solutions Experts, and Support.
• Manage internal stakeholders and external client expectations.
• Collaborate with Client Success, Strategy, and Support teams.
• Develop and share best practices.
• Document and record all ongoing project work.
• Produce content for our blog and knowledge base.
• Identify gaps in our processes and offer/implement creative solutions.
• Remain connected to email communities and report on industry trends.
• Represent Cordial at industry functions and communities.

Requirements

• 3+ years of experience in a deliverability-related role.
• Familiarity with MTA service providers (Sparkpost, SendGrid, PMTA, etc).
• Expertise in sending to top-level ISPs and MBPs (Microsoft, Gmail, VMG).
• Strong understanding of email authentication (SPF, DKIM, DMARC, ARC, BIMI, etc), SMTP protocol, and industry best practices.
• Direct experience onboarding new clients (including IP and domain warmups).
• Autonomous in day-to-day work, with the ability to identify the next prioritized task.
• Ability to interpret high-level data and communicate it in an easily digestible format.
• Experience consulting with C-level executives and other decision-makers.
• High emotional intelligence and strong communication skills.
• Strong troubleshooting and problem resolution skills.
• Proficient in G Suite tools (Google Drive, Sheets, Docs, and Slides).
• Foundational understanding of APIs, SQL, and BI tools (such as Tableau, Google Data Studio, etc).

We Offer

• Competitive salary range: $100,000.00 - $120,000.00 annually.
• Equity and bonus.
• Robust benefit plan (medical/dental/vision/life).
• 401k match.
• Flexible time off.
• Monthly wellness and cell phone stipends.
• Childcare and continued education yearly reimbursements.
• Healthy work/life balance.
• Commitment to DE&I efforts.
• Respectful and open culture.

About the Company

Cordial was founded in 2014 with a mission to bring more humanity and empathy into marketing. We believe in creating more personal and human experiences for consumers, the people at the companies we work with, and our employees. Brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean, and Forbes rely on Cordial to drive revenue growth by sending a better message.

We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.

Our Values

• Communicate better than the rest
• Own it, every time
• Solve client problems tenaciously
• Make Waves

Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.