Senior Client Success Manager
Primary stack
Nice to have's
Job description
About the Position
We are seeking a Senior Client Success Manager to join our team in New York, NY. This role is remote and requires the individual to visit clients in the city on average 2 times per week.
About Cordial
Founded in 2014, Cordial is a company that believes in more humanity and empathy in marketing. We aim to inspire thoughtful communication and create personal and human experiences for consumers, our clients, and our employees. Brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean, and Forbes rely on Cordial to drive revenue growth by sending better messages.
Our Values
- Communicate better than the rest
- Own it, every time
- Solve client problems tenaciously
- Make Waves
Responsibilities
- Serve as the strategic advisor for a portfolio of Cordial’s enterprise clients.
- Own client outcomes, not client tasks.
- Lead executive engagement with clients up to the C-suite.
- Drive the strategic roadmap for each client.
- Own the full commercial relationship, including renewals, upsells, and expansion.
- Bring AI into the conversation and help clients apply AI capabilities.
- Manage escalations with authority and protect the portfolio.
- Represent Client Success cross-functionally within the company.
Requirements
- 7+ years in an enterprise client-facing role at a SaaS company, preferably in email, SMS, or digital marketing technology.
- A bachelor’s degree or equivalent experience.
- Experience in a solutions-led or delivery-led model.
- Full commercial ownership experience.
- A track record of building and maintaining VP and C-suite relationships.
- Genuine technical curiosity and interest in AI.
- Excellent communication skills across audiences.
- Proven ability to work cross-functionally.
- Strong organizational skills.
- Comfort with ambiguity.
Nice to Have
- Experience in the enterprise marketing automation space.
- Familiarity with tools like JIRA, Harvest, or similar project and time-tracking platforms.
- Hands-on experience with email or digital marketing technology.
We Offer
- Base salary range: $115,000.00 - $145,000.00 annually.
- Compensation package includes equity, bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off.
- Perks such as childcare and continued education yearly reimbursements.
- Commitment to a healthy work/life balance, DE&I efforts, and an open culture.
About the Company
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. We are committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities.
WORK AUTHORIZATION
As of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes for new hires.
© Cordial. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
When we founded Cordial in 2014, we were determined to change the way brands communicate with their customers. We build technology to help brands send a better message—ones that are personal, relevant, and emotionally intelligent across any channel. Leading brands such as Revolve, Eddie Bauer,1-800 Contacts,and TOMS use our cross-channel messaging platform to increase customer engagement, drive transformational speed-to-market, and future-proof their marketing technology.We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We’re building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.CORDIAL VALUESCommunicate better than the restWe’re tenacious about our clients and the problems we solve for themWe’re owners, and we act like itAlways #becordial
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