Delivery Executive SAP CX (human)

About the Position

Delivery Executive SAP CX (human)

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Company: All for One Customer Experience GmbH

Location: Wien, AT; Raaba-Grambach, AT

Employment Type: FULL_TIME

Date Posted: 2026-10-16

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About the Role

As a Delivery Executive, you will be responsible for strategically managing a part of our CX customer portfolio and developing it together with the Client Executive. You will be the central contact person within your customer accounts and bear overall responsibility for all aspects of project execution. In this leadership role, you will ensure first-class delivery governance, guarantee the highest level of customer satisfaction, lead your team in a matrix organization, and continuously identify growth potentials.

Responsibilities

• Trusted Advisor in the SAP CX Environment: Holistic consulting for our customers in the conception, orchestration, and implementation of complex, future-proof CX architectures (Sales, Service, Commerce, Marketing, and BTP).
• Visionary & Portfolio Shaper (Own IP): Definition, structuring, and further development of our in-house service portfolio and innovative proprietary developments to continuously increase our delivery standard.
• Growth Driver in Presales: Bringing technical excellence to the presales phase, exciting new customers in workshops, and translating business requirements into technological architectures.
• Own the Delivery: Full responsibility for project success, quality, and finances, as well as steering delivery governance and risk management.
• Drive the Customer Relationship: Aligning delivery with customer needs, managing escalations, ensuring customer satisfaction, and acting as a valued contact person for customer management.
• Grow the Account: Targeted promotion of cross- and upselling together with the Client Executive and identification of expansion opportunities in active projects.
• Lead the Team in Execution: Matrix leadership of the delivery team and targeted coaching of consultants.

Requirements

• Demonstrable success and at least 5 years of experience in a leading delivery or program management role and in key account management in the consulting environment or professional services sector.
• Experience in taking full financial, operational, and qualitative responsibility for complex, large-scale projects and customer portfolios.
• Proven leadership skills in guiding project managers, consultants, and cross-functional teams.
• Experience in close collaboration with sales to systematically develop and expand customer accounts (upselling / cross-selling).
• Customer-oriented leadership & stakeholder management: Excellent communication and negotiation skills and the ability to act as a trusted advisor at C-level and management level.
• Governance & Risk Management: In-depth understanding of project governance, risk minimization, controlling, and quality standards.
• Conflict & Escalation Management: Ability to manage complex customer escalations confidently and negotiate solutions.
• Solid experience in the SAP CX ecosystem (SAP Sales Cloud, SAP Service Cloud, SAP Commerce Cloud, SAP Emarsys, or SAP BTP).
• Nice to have - AI & GenAI Expertise: Experience in the conception, consulting, and placement of artificial intelligence in the CX environment for the innovative development of our portfolio.
• Strategic & Entrepreneurial Thinking: A keen sense of how technology generates business value to sustainably develop our customers' business.
• Communication Skills & Empathy: Confident, engaging demeanor at management and C-level, paired with high empathy to inspire customers and teams alike.
• Change Willingness & Drive for Shaping: Resilience, assertiveness, and diplomatic finesse for successfully moderating organizational and technological changes.
• Language Proficiency: Excellent German skills at C2/native level for confident consulting in the DACH region and proficient English for international project structures.

What We Offer

For this strategic key position, we offer an attractive gross annual salary starting from EUR 90,000 (on a full-time basis) + company car. A significant overpayment is standard depending on your specific qualifications, seniority, and prior experience.

About the Company

We are dedicated to Customer Experience every day and building strong, sustainable customer relationships. We support our customers with innovative solutions and technologies to seize the diverse opportunities in Customer Experience Management and actively shape the world of tomorrow. Our team of creative minds, analysts, and thinkers ensures that companies excel in the areas of Sales, Service, Marketing, and E-Commerce digitally. As part of the All for One Group with over 3,200 experts in Business-IT from SAP, Microsoft, and IBM, we offer employees and customers a broad and closely integrated network full of opportunities, solutions, and possibilities.

Over 150 COLLEAGUES

are looking forward to you

546 LAUGHS per day

Increasing trend :D

33 AVERAGE AGE

a (in heart) young team

Founded in 2012

by university colleagues

Apply now!

Contact for Questions

Email us

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