Delivery Operations Associate (Part-time)

About the Position

Delivery Operations Associate (Part-time)

Lalamove is revolutionizing the logistics industry by directly connecting customers and drivers through our technology. We provide a fast and convenient way to book delivery and moving services, whether you're at home, work, or on the go. People talk about O2O, we live it!

We are currently a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With over 1600 employees across SEA and LATAM, our 10-year-old company has reached unicorn status in 2018, is well-funded by prominent VCs, and has continued to grow at an incredible pace.

Our strength lies in our internal values: Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that's how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best, and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence.

Responsibilities

• Assist in routing clients' delivery orders
• Assign drivers from the existing driver pool to routes
• Support clients on their orders in a timely manner
• Monitor orders and resolve delivery issues for our clients

Requirements

• Minimum 3 days a week (2 weekdays, 1 weekend)
• Must be able to work 1 morning shift (From 7 am) AND 2 evening shifts (up till 10 pm)
• On-the-job training will be provided
• Hybrid working arrangement available after 1 month of onsite on-the-job training (Weekday onsite, Weekends WFH)

Skills

• Core Skills:
  • Great customer service
  • Good communication and interpersonal skills
  • Problem-solving ability
  • Adaptable to changing needs from clients
  • Experience using different online channels to communicate with clients

Salary

S$13 - S$13 per hour

We Offer

• Competitive hourly rate
• Opportunity to work in a fast-growing, innovative company
• On-the-job training
• Hybrid working arrangement after 1 month

About the Company

Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. Our mission is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. Join us to be part of a team that is disrupting the logistics industry and making a real impact.

Apply for this job here.