Desktop Support Administrator

About the Position

Ryanair Labs, the technology brand of Ryanair, is seeking a Desktop Support Administrator to join our Infrastructure team. This full-time position is based in our Malta Office and reports to the IT Service Manager.

Responsibilities

• Maintenance and Planning: Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment.
• Performance Monitoring: Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.
• Application Evaluation: Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
• Office 365 Configuration: End-User/Client facing configuration of Office 365.
• Image Hardware: Image hardware setup and management.
• Active Directory: Excellent working knowledge of Active Directory.
• Support Triage: Support triage steps to determine User, PC, Network, or Application problems.
• Ticket Management: Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s.
• Network Printer Management: Network Printer installation and troubleshooting.
• SCCM and ADSS: Responsible for SCCM and ManageEngine ADSS.
• Mobile Hardware Support: Comfortable supporting mobile hardware (iPad, iPhone, Android).
• Inventory Management: Management and tracking of inventory through the full Asset Management Life Cycle.

Requirements

• Experience: 3+ years of hands-on desktop support experience in a busy IT environment.
• SCCM: Experience with SCCM necessary, with experience of configuration of Peer Caching and rolling out patches/updates across a network with associated best practice.
• ManageEngine ADSS: Experience of ManageEngine ADSS is desirable.
• Remote and On-site Troubleshooting: Experience in remote and on-site PC fault diagnosis/troubleshooting.
• Troubleshooting Skills: Strong troubleshooting skills with PC hardware.
• Knowledge: Knowledge of Active Directory, Win10/11, Microsoft365, Citrix, Printing, Symantec Antivirus, VPN, SCCM.
• Communication Skills: Excellent communication and documentation skills are essential.
• Team Player: Good team player.

We Offer

• Competitive Salary
• Discounted and Unlimited Travel: To over 250 destinations.
• Hybrid Working Model: Up to 2 days work from home.
• Career Progression: Unrivalled career progression.

About the Company

Ryanair Labs is the technology brand of Ryanair, a start-up inside a corporation and a state-of-the-art digital & IT innovation hub creating Europe’s Leading Travel Experience for customers. More than 640 IT enthusiasts are working on 30+ projects with a collaboration of our Dublin, Madrid, Wroclaw, and Portugal Labs teams and are making your travel experience unique. As a result of our continued expansion, we want to hear from the best IT experts the European market has to offer to join our Labs.