About the Position

We're seeking a Digital Content Manager to oversee online content for a global audience, ensuring quality and compliance in a remote work setup.

Responsibilities

Manage digital content lifecycle for online platforms by coordinating intake, drafting, review, publication, and continuous refresh activities to maintain accurate and relevant information for users.
Create clear, concise, and inclusive English content for web pages, articles, FAQs, and support materials that enable diverse users to easily understand complex topics and take informed actions.
Optimize digital copy for readability, accessibility, and search visibility by applying structured writing techniques, inclusive language guidelines, and metadata best practices that improve online discovery and engagement.
Collaborate with product, marketing, and operations teams to translate business requirements into user-focused content journeys that guide customers through digital tasks with minimal friction.
Monitor content performance using analytics dashboards to identify gaps, drop-offs, and high-impact opportunities, then refine messages and layouts to increase conversion and task completion rates.
Develop reusable content templates and style references that standardize tone, voice, terminology, and structure across multiple digital properties and reduce inconsistencies for customers.
Review and edit peer content for grammar, terminology alignment, and regulatory compliance while providing constructive feedback that builds shared content quality standards across the team.
Coordinate publication schedules and content updates in digital content management tools to ensure time-sensitive information is deployed accurately for campaigns, product launches, and service changes.
Document content operations workflows, governance rules, and escalation paths so that remote team members can follow consistent processes and onboard quickly in a distributed environment.
Partner with customer support and online moderators to capture frequent issues and questions, then translate them into self-service content that reduces support volume and improves resolution speed.
Engage in regular spoken English interactions such as virtual standups, reviews, and walkthroughs to clarify requirements, resolve blockers, and maintain smooth coordination in the work-from-home model.
Adhere to organizational guidelines for data privacy, brand integrity, and ethical communication so that online content builds trust and supports responsible use of digital services in society.
Continuously improve personal skills in digital storytelling, structured writing, and analytics interpretation by participating in internal learning sessions and applying new techniques to live content initiatives.

Requirements

5-8 years of professional experience in digital content services or similar online roles with a focus on managing content for websites, portals, or applications in a distributed team environment.
Demonstrate advanced proficiency in speaking, reading, and writing English, including the ability to conduct virtual discussions, present content proposals, and refine complex feedback into clear customer-facing messages.
Apply strong domain understanding of online user behavior, such as navigation patterns, search habits, and self-service preferences, to craft content experiences that feel intuitive and reduce user effort.
Utilize hands-on experience with digital content management tools, web publishing workflows, and basic analytics reporting to manage updates, track outcomes, and maintain audit-ready content records.
Exhibit the ability to work effectively in a work-from-home environment by managing time, communication, and collaboration tools in a way that keeps stakeholders aligned despite the absence of travel.
Show familiarity with accessibility practices, inclusive communication principles, and clear language standards so that online content can be consumed easily by people with diverse needs and backgrounds.
Display strong attention to detail and quality orientation in reviewing and curating content so that every published asset supports organizational goals and reinforces user trust in digital channels.

We Offer

Competitive compensation and benefits package.
Opportunity to work in a dynamic, innovative, and inclusive environment.
Professional growth and development opportunities.

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind-so you can enjoy a fulfilling, balanced, and healthy life.

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program, and more.

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities to explore new technologies, industries, and locations-and build the skills you need to grow your career.

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision time

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.

When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.

Sujatha Gopalakrishnan

Portfolio Delivery Lead

The entrepreneurial mindset here is infectious. When you take initiative, you get support. What matters the most is showing up and trying.

Senthil Manoj Kumar

Functional Architect

My journey has run parallel to Cognizant’s. When I joined, we were a $1B company with 20,000 people. Today we’re at $20B with 350,000 people. And yet the same sense of belonging has grown stronger.

Vidhya Ganesh

AVP of Delivery Excellence

Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.

Debashish Mishra

SAP MM Developer

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Digital Content Manager

Job description