Digital Success Manager

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

To help our teams work together effectively, this role requires you to be located in the UK. We don’t offer relocation support for this role.

About the Position

The Digital Success team is pivotal to Atlassian, tasked with ensuring the adoption and retention of our 300k global customer base. Our next opportunity lies in enhancing engagements through omni-channel alignment with personalized customer journeys at scale - regardless of segment. The foundational elements are in place; this role focuses on experimenting with coordinated plays, identifying effective strategies, and scaling them quickly. Success is measured not only by the programs you launch today, but by the autonomous experiences you enable tomorrow.

Responsibilities

In this role, you will:

• Align message consistency and timing across email, in-app, community, learning, AI agents, and human channels so each customer touchpoint reinforces the same core actions to maximize adoption
• Partner with Product and Data Science/Analytics to identify product telemetry signals to underpin and measure programmatic outreach that can be executed by humans, automation, or AI agents
• Partner with Product, Marketing, and Customer Success to identify proven use-case content to optimize for distribution across omni-channel plays
• Unlock wall-to-wall expansion by championing product agnostic, team-persona targeting
• Leverage tech and automation to build pathways for customers between digital/agentic and frontline teams
• Lead change through cross-functional influence, data-backed hypothesis, and experimentation

Requirements

• Understanding of common Jira, Jira Service Management, Confluence, and Loom end-user use cases and ways of working.
• Hands-on experience working with modern digital success and data tech stacks, including Customer Data Platforms (CDPs / ActionIQ), data warehouses (e.g., Databricks), journey orchestration tools (e.g., Gainsight), and BI analytics platforms (e.g., Tableau)
• Strong ability to formulate testable hypotheses, identify leading product telemetry signals, and rapidly iterate or pivot omni-channel plays based on cohort performance and adoption data.
• Proven track record of leading complex cross-functional initiatives with clarity, maintaining rigorous milestone tracking, and meeting tight deadlines while aligning diverse stakeholders across Product, Marketing, Data Science, and Customer Success.

We Offer

Atlassian offers a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About the Company

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

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