Diia Services Business Analyst

About the Position

East Europe Foundation, within the framework of the USAID/UK Aid Project Transparency and Accountability in Public Administration and Services (TAPAS) announces a competition for a post of Diia Services Business Analyst to implement services in both Diia Mobile Application and Web Portal.

Responsibilities

• Scrutinize the business processes of providing public services to the population and business;
• Review the current legislation applicable to the provision of administrative services to the population and business;
• Collect analytical data necessary for the development of electronic services in Diia Mobile Application and Web Portal;
• Hold regular meetings with stakeholders, including government authorities, users, and business companies, to discuss requirements for electronic services in Diia;
• Model / optimize business processes to provide electronic services in Diia Mobile Application and Web Portal;
• Model interfaces and interactive forms of future services;
• Develop User stories;
• Monitor the project backlog;
• Prepare project documentation, in particular, technical requirements, terms of reference, and specifications for the development of electronic services in Diia Mobile Application and Web Portal;
• Conduct regular coordination meetings with stakeholders.

Requirements

• University or post-secondary degree in IT or engineering (or related field);
• At least two years of experience in business process analytics;
• Experience in writing terms of reference, requirements, and specifications for IT products;
• Understanding the software design and development process and its implementation;
• Ability to structure information system components and identify possible software solutions;
• Knowledge of BPMN 2.0 and UML notations;
• Experience with Jira and Confluence;
• Experience in using interface modeling products (Axure, Figma);
• Experience in modeling business processes (Cawemo);
• Experience in communication with state authorities (clarifying requirements, conducting presentations, etc.).

Desired Skills and Work Experience

• Strong organizational skills and attention to detail;
• Experience in communication and user/customer interaction;
• Social skills and ability to work in a team;
• Ability to instruct untrained users;
• Willingness to learn new technologies and products;
• Experience in implementing and using government software products will be a plus;
• Command of English will be an advantage;
• Knowledge of legislation in the field of administrative services will be an advantage.

Application Process

To apply, send your application (CV with relevant work experience, skills, and personal contact information) before 23:00 on August 17, 2023 to the email address: [email@protected] with a note “Diia Services Business Analyst”.

Contact Information

Yuliia Zaplavna, Project Manager, East Europe Foundation

[email@protected]