Diia Services Implementation Manager

About the Position

East Europe Foundation, within the framework of the USAID/UK Aid Project Transparency and Accountability in Public Administration and Services (TAPAS), announces a competition for a post of manager to implement services in both Diia Mobile Application and Web Portal (Diia Services Implementation Manager).

Responsibilities

• Provide regular support to services users and administrators in both Diia Mobile Application and Diia Web Portal;
• Hold regular meetings with stakeholders (including representatives of government agencies, users, and business companies) to identify user requirements for e-services in Diia and participate in the development of technical requirements for these services;
• Communicate with service development teams for Diia Mobile Application and Web Portal;
• Support the product (service) after its launch into commercial operation;
• Set tasks for software developers based on the results of service testing;
• Coordinate the development of dashboards to track the statistics of the launched services (including the total number of applications, gender breakdown, age breakdown, and others);
• Develop training materials, instructions, and manuals for service users;
• Prepare answers to frequently asked questions to upload them to the Diia Web Portal and Mobile Application FAQ section;
• Work closely with the support team;
• Participate in the development of test documentation;
• Participate in testing services and conduct bug tracking;
• Maintain an incident log;
• Create lists of bugs, suggestions, and user requirements, and maintain relevant documentation;
• Communicate with external partners on service development (banks, retailers, and others).

Requirements

• University or post-secondary degree in IT or engineering (or related field);
• At least one year of experience in customer support and software testing;
• Experience with DBMS, in particular with PostgreSQL;
• Understanding the software development and testing processes;
• Understanding the software design and development process and its implementation;
• Experience in developing and presenting training materials for users;
• Experience in conducting training sessions for IT product users;
• Ability to structure information system components and identify possible software solutions.

Nice to Have

• Strong organizational skills and attention to detail;
• Experience in communication and user/customer interaction;
• Social skills and ability to work in a team;
• Ability to instruct untrained users;
• Willingness to learn new technologies and products;
• Experience in implementing and using government software products will be a plus;
• Command of English will be an advantage;
• Knowledge of legislation in the field of administrative services will be an advantage.

We Offer

• Opportunity to work on a project with a significant impact on public administration and services in Ukraine.

About the Company

East Europe Foundation is a non-profit organization that works to promote transparency, accountability, and good governance in Ukraine.

Application Process

To apply, send your application (CV with relevant work experience, skills, personal contact information, and desired compensation) before 23:00 on July 21, 2023 to the email address: [email protected] with a note “Diia Services Implementation Manager”.

Contact Information

Yuliia Zaplavna, Project Manager, East Europe Foundation

[email protected]