Diia Services Implementation Manager

About the Position

East Europe Foundation, within the framework of the USAID/UK Aid Project Transparency and Accountability in Public Administration and Services (TAPAS), announces a competition for a post of manager to implement services in both Diia Mobile Application and Web Portal (Diia Services Implementation Manager).

Responsibilities

• Provide regular support to services users and administrators in both Diia Mobile Application and Diia Web Portal;
• Hold regular meetings with stakeholders (including representatives of government agencies, users, and business companies) to identify user requirements for e-services in Diia and participate in the development of technical requirements for these services;
• Communicate with service development teams for Diia Mobile Application and Web Portal;
• Support the product (service) after its launch into commercial operation;
• Set tasks for software developers based on the results of service testing;
• Coordinate the development of dashboards to track the statistics of the launched services (including the total number of applications, gender breakdown, age breakdown, and others);
• Develop training materials, instructions, and manuals for service users;
• Prepare answers to frequently asked questions to upload them to the Diia Web Portal and Mobile Application FAQ section;
• Work closely with the support team;
• Participate in the development of test documentation;
• Participate in testing services and conduct bug tracking;
• Maintain an incident log;
• Create lists of bugs, suggestions, and user requirements, and maintain relevant documentation;
• Communicate with external partners on service development (banks, retailers, and others).

Requirements

• University or post-secondary degree in IT or engineering (or related field);
• At least one year of experience in customer support and software testing;
• Experience with DBMS, in particular with PostgreSQL;
• Understanding the software development and testing processes;
• Understanding the software design and development process and its implementation;
• Experience in developing and presenting training materials for users;
• Experience in conducting training sessions for IT product users;
• Ability to structure information system components and identify possible software solutions.

Desired Skills and Work Experience

• Strong organizational skills and attention to detail;
• Experience in communication and user/customer interaction;
• Social skills and ability to work in a team;
• Ability to instruct untrained users;
• Willingness to learn new technologies and products;
• Experience in implementing and using government software products will be a plus;
• Command of English will be an advantage;
• Knowledge of legislation in the field of administrative services will be an advantage.

We Offer

• Opportunity to work on a project funded by USAID/UK Aid;
• Engaging role in enhancing public administration and services;
• Collaborative work environment with various stakeholders.

Application Process

To apply, send your application (CV with relevant work experience, skills, personal contact information, and desired compensation) before 23:00 on July 21, 2023 to the email address: [email@protected] with a note “Diia Services Implementation Manager”.

Contact Information

Yuliia Zaplavna, Project Manager, East Europe Foundation

[email@protected]