Director, India Innovation

About the Position

We are seeking a Director for India Innovation Customer Success to lead strategic engagements, drive client satisfaction, and manage a high-impact team.

Responsibilities

• Provide senior leadership for India Innovation Customer Success, managing people and strengthening client delivery across strategic Innovation / BASES engagements.
• Actively support commercial activities by partnering with commercial teams, identifying value-added insight opportunities, and leading senior client conversations that enable cross-selling and upselling.
• Champion the transformation of current ways of working into an AI-first organization by embedding automation, prompting, AI-enabled delivery, and AI-enabled insight generation into day-to-day delivery.

Client Management

• Act as a trusted senior consulting partner for strategic global and regional Innovation / BASES clients in India.
• Lead and promote strategic client conversations that create business opportunities, strengthen relationships, and support India Innovation revenue priorities.
• Partner closely with commercial teams to identify opportunities for value-added insights, cross-selling, and upselling across existing global and regional accounts.
• Safeguard and deepen high-value client relationships where senior consulting involvement is required to improve confidence, satisfaction, and impact.
• Drive overall client satisfaction by ensuring that deliverables are accurate, actionable, commercially relevant, and clearly connected to client business issues.

Insights Delivery

• Provide senior consulting and delivery ownership for strategic Innovation / BASES studies, including complex studies and critical deliverables.
• Act as the senior reviewer and escalation point for analytical quality, storytelling, recommendations, and overall delivery standards.
• Bring deep expertise across end-to-end Innovation / BASES processes, frameworks, methodologies, and client applications.
• Apply Innovation expertise across concept and product testing, volumetric forecasting, activation guidance, custom research, analytics, and recommendation development.
• Translate data into insights, create compelling stories, and synthesize findings into high-impact recommendations that support client decision-making.
• Actively drive issue-based analyses, build effective analytical presentations, and present recommendations to senior client stakeholders in a clear and consultative way.
• Ensure delivery quality, analytical accuracy, storytelling, actionability, and consistency across India Innovation Customer Success outputs.

Team Management

• Directly manage, coach, and develop members of the India Innovation Customer Success team, including setting performance objectives and providing ongoing feedback.
• Upskill the team on Innovation / BASES expertise, analytical review, consultative storytelling, recommendation development, and senior client engagement.
• Build a strong team culture with active engagement, clear standards, accountability, and positive energy.
• Establish an open culture in which team members are challenged, supported, treated with respect, and rewarded as appropriate.
• Manage team resources effectively to support on-time delivery, quality expectations, and consistent client experience.
• Strengthen team capability by creating structured coaching moments, senior review routines, and repeatable best-practice approaches.

Business Focus

• Support delivery of India Innovation operating plan and strategic revenue priorities through strong senior consulting, delivery ownership, and proactive commercial partnership.
• Be an active business developer by generating opportunities with existing global and regional clients through value-added insights, cross-selling, and upselling.
• Drive fast track and automate solution platforms across India Innovation Customer Success, including AI-enabled workflows that improve speed to market and consistency.
• Embed AI-first ways of working across delivery through automation, prompting, AI-enabled insight generation, and process-efficient approaches.
• Continuously monitor delivery quality, client feedback, and business performance, making interventions where needed to improve outcomes.
• Be current with developments in Innovation, BASES, market research, AI-enabled delivery, and automation, and translate these into practical refinements to current processes and approaches.
• Operate with a clear ownership mindset and deliver results from day one with limited ramp-up time.

Requirements

• Core Skills:

  • Innovation
  • BASES
  • Marketing
  • Client Management
  • AI-enabled delivery

• Secondary Skills:

  • Commercial orientation
  • Change management
  • Communication skills
  • Critical thinking
  • Collaboration

• Qualifications:

  • Post Graduate degree in Business, Marketing, Social Sciences, or related fields.
  • Minimum 8 years of Primary Quantitative research experience.
  • Working knowledge of the FMCG vertical preferred.
  • Experience in managing people/team (minimum 3 years).
  • Proven track record of positively impacting client outcomes and influencing senior client stakeholders.
  • Hands-on familiarity with Studio or similar solution platforms, with the ability to drive fast-track and automated ways of working.

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

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