Director, Local Shops

About the Position

Director, Local Shops

foodpanda, part of the Delivery Hero Group, is a leading local delivery platform operating in around 65 countries worldwide. We are seeking a Director, Local Shops to lead our partner-powered quick commerce business across Asia, Europe, and Turkey. As the leader of our Local Shops vertical, you will own the end-to-end business across our three brands (foodpanda, foodora, and yemeksepeti), bringing the assortment of the region’s leading retailers to customers in minutes.

Responsibilities

• Own the vertical strategy and roadmap: Define where we play (grocery today; health & beauty, DIY, pet, and further verticals next), how we win, and the KPI framework and portfolio of initiatives to get there.
• Accountable for growth and unit economics: Steer performance through clear business reviews and disciplined prioritization of resources.
• Develop senior relationships with regional retail partners: Shape joint business plans, commercial terms, assortment, pricing, and monetization.
• Guide country commercial teams: In their sales agenda, account management, category management, and monetization topics, raising the bar on execution across all markets.
• Own operational excellence end to end: Partner store execution (availability, picking quality, substitutions, stock accuracy), handover to riders, delivery performance, and the customer experience metrics that follow.
• Build playbooks, tooling requirements, and best practices: Act as the bridge between regional strategy and local reality.
• Lead, structure, and develop a regional team: Fostering collaboration, learning, and high performance.
• Work cross-functionally with product, data, logistics, marketing, and finance: To co-create the solutions the vertical needs to scale.
• Provide senior management with regular updates: On vertical performance, partner developments, and market insights.

Requirements

• 10+ years of professional experience: With at least 3–5 years leading a business unit, vertical, or P&L in a senior role.
• Leadership experience: Across both commercial and operational teams, including direct management of managers and key accounts.
• Strong strategic thinking and project leadership skills: With the ability to translate frameworks into impactful local execution.
• Experience in B2B account management: Or joint business planning with large retailers or marketplaces.
• Proven track record: Of driving operational performance in a retail, e-commerce, logistics, or on-demand environment.
• Excellent stakeholder management skills: Across different cultures, levels, and functions.
• Highly analytical, data-driven: Comfortable making decisions based on insights.
• Hands-on mentality: With the ability to operate both at strategic and operational levels.
• Outstanding communication and negotiation skills: Fluent English (other regional languages are a plus).
• Willingness to travel: Across the region as needed.

Nice to Have

• Background in retail operations, supply chain, or last-mile logistics.
• Previous exposure to management consulting, strategic project management, or business development roles.
• Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms.

We Offer

• Competitive salary
• Full-time employment
• On-site work location in Singapore
• Opportunity to work with a global team

About the Company

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience-fast, easy, and to your door. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.