Director of Operations - Packaging & Retail Facility

About the Position

Director of Operations - Packaging & Retail Facility

St. Charles, IL, United States

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

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Responsibilities

• Lead, coach, mentor, and inspire others to achieve optimum results by demonstrating role model behavior on a consistent basis in all that is said and done.
• Implement strategies to manage the timely delivery of all operations services in and under all circumstances; initiate customer and/or vendor meetings to ensure understanding of facility operations priorities and to identify shortfalls that could impact departmental mission; establish review of new customer facility operations standards and identify plan for implementation of new and/or revised policies and/or procedures to meet and exceed customer expectations.
• Manage facility operations continuous improvement goals by reviewing direct reports' performance as well as monitoring current year performance.
• Lead intra-departmental teams in review of processes to improve facility operations functions; proactively seeking customer requirements and comments on quality of service; while ensuring the fair application of company policies; treating employees with respect; being an advocate for improving the effectiveness and efficiency of the materials management process.
• Develop facility operations management training, coaching, and evaluating the performance of all the direct report for departmental operations; reviewing management and employee training needs and holding management accountable for understanding and applying company employment policies fairly; supporting diversity in the workforce.
• Oversee and supervise the Facilities Coordinator, Industrial Engineer, Production and Warehouse Management, and System Maintenance Technicians.
• Work with the Site Manager to ensure that incoming work fits the facility capabilities and is processed correctly to issue proper billing.
• Analyze division or department budget requests to identify areas in which reductions can be made, and allocates operating budget.
• Confer with administrative personnel and review activity, operating, and sales reports to determine changes in programs or operations required.
• Ensure that all aspects of the Quality Policy and Objectives are understood and enacted.
• Conduct performance appraisals for direct reports in a timely manner.
• Develop, communicate, and maintain appropriate career development plans for all direct reports.
• Performs other duties assigned by management representatives within the scope of responsibility and the requirements of the job.

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Requirements

• Knowledge and Skills:
  • Knowledge of facility operations supply chain management systems and capable of learning how such automated systems function.
  • Knowledge of facility operations supply chain management planning techniques.
  • Knowledge of budgeting methods and systems.
  • Knowledge of leadership, managerial, and supervisory techniques and principles.
  • Skill in performing detailed work in an accurate and organized manner.
  • Skill in effective oral and/or written communication.
  • Skill in conflict resolution.
  • Skill in using Microsoft Excel, PowerPoint, E-Mail, Word, and Internet Explorer.
  • Ability to communicate well with employees at all levels of responsibility.
• Education:
  • Bachelor's Degree in Business, Industrial Management, Engineering, Graphic Arts, or related field, or equivalent years of experience.
• Experience:
  • Minimum of 5 years diversified management experience within the printing industry with proven success in leading a facility.
  • Excellent knowledge of managing full facility P&L.
  • Continuous improvement / Lean skills preferred.

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We Offer

• Salary: $117,700 - $188,400 / annually.
• Benefits:
  • Medical, dental, and vision coverage
  • Paid time off
  • Disability insurance
  • 401(k) with company match
  • Life insurance
  • Other voluntary supplemental insurance coverages
  • Parental leave
  • Adoption assistance
  • Tuition assistance
  • Employer/partner discounts

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About the Company

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.