Director of Strategic Accounts

About the Position

Director of Strategic Accounts

Location: Atlanta, Georgia, United States

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About the Company

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.

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Responsibilities

• Serve as the first level of support to existing clients.
• Provide excellent customer service and consultation services.
• Represent client needs and goals internally within TransPerfect.
• Develop relationships with prospective and existing clients.
• Be responsible for all client communication, understanding client goals and interests, and discussing project requirements with clients.
• Lead specific tracks of work for large complex localization projects.
• Assist in creating and monitoring adherence to project plans/budgets.
• Communicate the client's goals, project requirements, and represent the client's interests to the team.
• Work closely with the project management team to maintain continuous knowledge of project status.
• Coordinate with colleagues in other departments for efficient workflow.
• Ensure clients are regularly informed of project status and maintain clear communication.
• Strengthen and expand relationships with existing accounts.
• Assist in new business development (proposal development, meetings, and presentations).
• Develop a strong understanding of company capabilities and services, and effectively communicate offerings to the client.
• Compose or generate a variety of materials for documenting activities, training, providing written reference, and conveying information regarding the status of projects.
• Travel for domestic and/or international conferences and client meetings.

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Requirements

• Required Skills:
  • Excellent written and verbal English communication skills.
  • Minimum Bachelor's degree or equivalent.
  • At least 2-5 years of experience in account management.
  • Prior experience in managing complex projects is a plus.
  • Excellent planning, organizational, and communication skills.
  • Strong interpersonal and negotiation skills.
  • Knowledge of project management tools.
  • A localization background is preferred but not a requirement.

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We Offer

• Growth opportunities in all departments.
• Comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.
• Birthdays off because we're stoked that you were born.

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About the Company

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.