Director, Platform Accounts Management

About the Position

Director, Platform Accounts Management

Remote US

At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

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About the Role

Affirm is reinventing credit to deliver honest, flexible payment options without hidden fees. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success.

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Responsibilities

• Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.
• Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals.
• Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio.
• Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value.
• Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities.
• Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution.
• Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics.
• Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience.
• Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale.

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Requirements

• Deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.
• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.
• Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments.
• Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy.
• Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships.
• Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact.
• Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority.
• Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred.

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We Offer

• Competitive salary: USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $275,000 - $350,000. USA On Target Earnings (all other U.S. states) per year: $243,750 - $318,750.
• Equity rewards
• Monthly stipends for health, wellness, and tech spending.
• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

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About the Company

At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We are a remote-first company with flexibility built in, and most roles can be done from almost anywhere within the country of employment.

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Please note that visa sponsorship is not available for this position.

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