About the Position

Director, Platform Accounts Management

Remote US

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About the Revenue Team

The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.

About the Role

As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success.

Responsibilities

Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.
Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals.
Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio.
Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value.
Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities.
Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution.
Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics.
Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience.
Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale.

Requirements

12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.
Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments.
Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy.
Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships.
Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact.
Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority.
Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred.

We Offer

Competitive salary range: $243,750 - $350,000 per year.
Comprehensive benefits package including health care coverage, flexible spending wallets, time off, and an employee stock purchase plan (ESPP).
Remote-first company with flexible work arrangements.

About the Company

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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Director, Platform Accounts Management

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