Director - Quantitative Research

About the Position

Director - Quantitative Research

We are seeking a Director of Quantitative Research to lead our Consumer Behavior and insights Practice in India, focusing on customer success and revenue growth.

Responsibilities

• Lead and Manage: Lead and manage a strong customer success delivery team.
• Support Sales: Support the India Sales organization and clients with best-in-class methodologies, deliverables, and technical needs.
• Drive Expertise: Drive expertise in the practice and be the methods champion. Bring that expertise to the fore in our proposal writing and RFP.
• Manage P&L: Support the India Customer Success lead in managing the P&L of the practice area, including W&S and T&E budgets.
• Cross-Training: Coordinate and drive cross-training programs to maximize solution and delivery excellence, expertise, and staffing flexibility.
• Set Standards: Set and measure a high level of delivery standards, driving client satisfaction.
• Revenue Targets: Contribute to meeting India revenue targets by supporting repeat sales and timely deliverables.
• Client Engagement: Coordinate and support with India Vertical business leaders and Client Sales partners on client and project revenue growth, retention, and profitability.
• Representation: Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant.
• Employee Engagement: Drive high-level employee engagement and retention.
• Culture of Improvement: Foster a culture of continuous improvement and accountability to drive organizational efficiency.
• Thought Leadership: Lead and enable industry and thought leadership efforts from the Brand and Media Practice.

Requirements

• Strong Sense of Urgency: Strong sense of urgency and accountability to drive client outcomes.
• Team Leadership: Proven experience in leading a team, managing people, and developing talent.
• Collaboration: Ability to work collaboratively with internal & external teams.
• Client Relationships: Capable of maintaining positive client relationships in complex situations & resolving client issues.
• Analytical Skills: Strong logic, deductive reasoning, problem-solving, and critical thinking skills.
• Communication: Skilled & polished communicator, including client presentations.
• Data Synthesis: Ability to synthesize data & simplify findings to solve client business issues.
• Project Management: Strong project management skills and ability to manage multiple priorities.
• Data Insights: Experience using large data sets to find insights and make recommendations.
• High Say-Do Ratio: High say-do ratio.

Qualifications

• Market Research Leadership: Proven track record in Market Research leadership roles.
• Experience: 13+ years of work experience in the FMCG Industry.
• Customer Insight Solutions: Expertise in (application of) Customer Insight Solutions preferred.
• Team Leadership: Proven leader of high-performing teams.
• Education: Bachelor's Degree required, Master’s preferred, or equivalent experience.
• Analytical Skills: Strong analytical skills.
• Sales Acumen: Proven sales acumen.

We Offer

• Flexible Working Environment: Flexible working environment.
• Volunteer Time Off: Volunteer time off.
• LinkedIn Learning: LinkedIn Learning.
• Employee Assistance Program (EAP): Employee-Assistance-Program (EAP).

About the Company

NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com.

Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

NIQ’s AI Safety Policies and Guiding Principles

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review where permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: NIQ’s AI Safety Policies and Guiding Principles.