About the Position

Director Strategic Operations (m/f/d)

Location: Frankfurt am Main, Hessen, DE

Employment Type: Full-time

Work Location: Hybrid

Your Mission

As Director, Strategic Operations, you will act as a force multiplier for our CEO and executive team. You will turn strategy into clear priorities, decisions, and measurable execution, while creating the governance and transparency that help our leadership focus on the opportunities with the greatest value for Matrix42.

Responsibilities

Own and continuously improve our leadership operating system and governance cadence across ExCo, XLT, leadership forums, and strategic offsites.
Drive agenda planning, decision tracking, and follow-through, ensuring clear ownership and timely escalation of risks, bottlenecks, and cross-functional dependencies.
Lead the annual planning process together with Finance and functional leaders, translating company goals into coherent functional plans and measurable targets.
Track strategic priorities and value creation initiatives across the organization, creating visibility on progress, milestones, dependencies, and execution risks.
Increase CEO effectiveness by preparing executive meetings, customer engagements, strategic discussions, and leadership communications, and by coordinating resulting actions.
Coordinate high-quality materials, reporting, and follow-up for the Board of Directors and our private equity sponsor.
Strengthen organizational alignment through clear executive messaging, visibility of company priorities, and more efficient, AI-enabled ways of working.

Requirements

Must Have

At least 7 years of experience in business operations, executive office, transformation, program management, consulting, Chief of Staff, or a comparable leadership-adjacent role.
A strong track record of managing complex, cross-functional initiatives and working closely with executive leadership teams.
Excellent planning, organizational, and program management skills, combined with disciplined follow-through and a strong execution focus.
Strategic judgement and the ability to understand business priorities quickly, connect strategy with execution, and influence without formal authority.
Analytical and financial fluency, including confidence working with financial models, KPI packages, and board-level information.
Exceptional written and verbal communication skills, including the ability to turn complex information into clear, decision-ready executive materials and presentations.
Fluent English, written and spoken, high ownership, and sound judgment when handling confidential and sensitive information.

Nice to Have

Experience in a SaaS, software, or technology environment.
Experience with Board or private equity sponsor preparation, reporting, and governance.
Fluency in German.
Experience improving leadership productivity through AI-enabled tools and efficient operating rhythms.

We Offer

Work from (almost) anywhere - Take your job with you on a workation and get inspired by new places.
Time for growth - A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
Social Day - One paid day per year to give back: volunteer, support a cause, or attend an environmental event.
Bike leasing - Stay fit and sustainable. We'll handle the contract and insurance.
Pick your perk - Choose the benefit that fits your life best: fitness membership, public transport pass, retirement plan, or a monthly bonus.
Dog Friendly Office - Bring your furry coworker along. Just make sure they don't steal anyone's lunch.

Hybrid work is a natural part of how we operate, but we also believe in the power of coming together. That's why we regularly connect in the office whenever it makes sense. And that's just the beginning. Ask us what else is waiting for you!

About the Company

We are the European choice in intelligent service management – built on trust, powered by people!

At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly-driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service.

Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day. Our culture is built on a strong, value-based performance mindset-because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day:

We love customers – we put customer success at the heart of everything we do
Make it happen – we take ownership, act with speed, and turn ideas into impact
Better every day – we continuously learn, improve, and push boundaries
With respect – we collaborate with trust, openness, and appreciation for each other

Together, these values define our high-performance culture-one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential.

We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.

Contact Information

Send us your application, including your salary requirements and earliest possible starting date, directly through our online portal via the "Apply for this job" button. If you have any questions, please do not hesitate to contact Patrick Ziegler.

We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.

Director Strategic Operations (m/f/d)

Job description