Dispatcher / Administrative Unterstützung IT-Operations (m/w/d)

About the Position

Dispatcher / Administrative Unterstützung IT-Operations (m/w/d)

Medialine EuroTrade AG in Frankfurt am Main is seeking an engaged Dispatcher / Administrative Unterstützung IT-Operations (m/w/d) to support our team at a renowned client in Frankfurt am Main. In this role, you will work closely with colleagues from the Service Desk and System Technology departments, ensuring that organizational, administrative, and commercial processes run smoothly in daily operations.

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Responsibilities

• Service Desk and System Technology Organizational Support: You will relieve our Service Desk staff and system technicians from administrative and organizational tasks, coordinate internal processes, and ensure that daily operations run efficiently and structured.
• Reliable Documentation Management: You will manage customer, contract, and project documentation, keep information up-to-date, and ensure that important documents are always complete and available.
• Tracking Tickets and Service Requests: You will assist in processing and coordinating tickets, service requests, and orders, obtain status information as needed, and ensure that open issues are consistently followed up.
• Creating Reports and Evaluations: You will prepare key figures, status overviews, lists, and reports, creating transparency for customers, departments, and management.
• Coordinating Meetings and Appointments: You will organize meetings, coordinate appointments between customers, technicians, and internal contacts, and assist in the preparation and follow-up of meetings.
• Managing Asset and Master Data: You will maintain hardware, software, and asset lists, update relevant master data, and ensure high data quality as a basis for professional service operations.
• Supporting Customer and Supplier Communication: You will assist in communication with customers, suppliers, and internal departments, coordinate inquiries, and ensure structured follow-up of agreed measures.
• Supporting Commercial Processes: You will assist with orders, request for proposals, and other commercial processes, prepare the necessary information, and support smooth order processing.
• Documenting Knowledge and Improving Processes: You will document work processes, maintain knowledge databases, and contribute your own ideas to continuously improve existing processes.
• Growing into Responsibility: With increasing experience, you will independently take on organizational topics, coordinate cross-departmental tasks, and develop into an important interface between customers, technology, and internal departments.

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Requirements

• Commercial Basics: You have successfully completed a commercial education, such as a degree in office management, industrial clerk, or a comparable qualification.
• Ideally IT-Affinity: You have already gained initial experience in an IT-related environment or with a technical service provider and have an interest in technical topics.
• Secure Use of Microsoft 365: You are proficient with the applications of the Microsoft 365 world and use Outlook, Word, Excel, and Teams confidently in your daily work.
• Structured and Independent Work: You organize your tasks independently, work meticulously, and maintain an overview even with multiple parallel topics.
• Service-Oriented Action: You enjoy dealing with people, think customer-oriented, and find pragmatic solutions to organizational challenges.
• Using Communication as a Strength: You communicate confidently and professionally with different contacts and enjoy working with colleagues, customers, and service providers.
• Secure Linguistic Presentation: You have excellent German language skills in speech and writing. English skills are advantageous and help you in the exchange with international contacts.
• Taking Responsibility: Reliability, discretion, and a high degree of responsibility characterize your working style. You handle sensitive information with trust and can be relied upon to keep your promises.

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We Offer

• Workation: Up to 4 weeks a year at a Medialine location of your choice in Germany, Austria, or Romania.
• Employee Events: Regular events such as sports events, team events, and Christmas parties.
• Further Education: Regular training sessions, annual certification in the respective field, and the Medialine Academy.
• Subsidized Lunch: Subsidy for lunch in the canteen in Wiesbaden and at the headquarters in Bad Sobernheim.
• Home Office & Mobile Work: Flexible work from home and in the office in a hybrid model. 100% remote work possible by arrangement.
• Mentorship Program: Support beyond the onboarding phase through a buddy.
• Hot and Cold Beverages: Professional coffee preparation from a fully automatic machine, water, juices, and non-alcoholic beverages.
• Fruit Basket: Weekly fresh fruit – regional and seasonal.
• Employee Discounts: Attractive employee offers through Corporate Benefits, discounts on brands like Dell, Apple, and Teufel.
• Travel Reimbursement: Reimbursement of train or flight tickets for business trips with your own car, coverage of travel costs to the job interview.
• Company Car & Parking: Depending on the position (Account Manager / Consultants), the possibility of using a car (combustion / electric) for official and private use with 1% | Parking spaces at all our locations.
• Flexible Working Hours: Trust-based working hours adapted to living conditions for better reconciliation of work and family.
• Job Ticket: Coverage of costs for public transport tickets.
• Job Bike: Possibility of leasing an e-bike.
• Sports: Urban Sports Club + own handball team & lounge at Mainz 05.
• Pension Scheme: Optional takeover of existing occupational pension schemes.
• Notebook & Smartphone: Dell notebook and Apple iPhone + additional equipment for mobile work at home.

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About the Company

Welcome to the Medialine Group. As a multiple award-winning IT service provider, we support hundreds of medium-sized and large companies with premium IT services. Be part of our team and shape the future of IT!

• 700+ employees
• Over 25 locations in Germany, Austria, Romania, and Spain
• 2000+ customers
• 500+ completed customer projects

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Contact Us

Markus Herberg

Recruiting

Tel.: +49 611 9881670 200

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Ina Zimmermann

Recruiting

Tel.: +49 6751 85378 206

Write an Email