Document Production Workflow Coordinator - 2nd Shift

About the Position

Document Production Workflow Coordinator - 2nd Shift

We are seeking an experienced Document Production Workflow Coordinator for the 2nd Shift to join our team at RRD. This role is pivotal in delivering exceptional customer service by ensuring timely and accurate document production of an intermediate to advanced level. The ideal candidate will have advanced technical skills and the ability to manage high-volume, high-pressure production environments.

2nd Shift Schedule: Monday - Friday, 4pm - 1am ET

Responsibilities

• Intakes work requests from clients, including clarification of job instructions and negotiation of deadlines.
• Prioritizes work requests across the team and coordinates/balances multiple projects based on experience and established guidelines.
• Creates and edits documents, mail merges, charts, graphs, tables, etc.
• Scans and cleans up documents utilizing scanner equipment and appropriate software.
• Converts and cleans documents from other software applications.
• Evaluates personnel performance and assists in the development and improvement of individual and team skills.
• Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests.
• Responsible for the development and delivery of ongoing training for new and existing team members.
• Facilitates focus and coordination on and between shifts to meet or exceed client expectations for quality, timeliness, and service.

Requirements

• Bachelor’s degree or equivalent with years of experience able to substitute.
• Minimum of 3 years of related office experience with document production and preparation.
• Advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio, etc.).
• Excellent verbal and written communication and interpersonal skills.
• Ability to work both independently and collaboratively as part of a team.
• Ability to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information.

We Offer

• Competitive hourly salary: USD 18.99 - USD 26.69.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages.
• Parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. Our proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

RRD is an Equal Opportunity Employer, including disability/veterans. We value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.