Document Production Workflow Coordinator - 1st Shift (Onsite)

About the Position

Document Production Workflow Coordinator - 1st Shift (Onsite)

RRD is seeking an experienced Document Production Workflow Coordinator for the 1st Shift. This role involves providing exceptional customer service by ensuring timely and accurate document production of an intermediate to advanced level. The ideal candidate will have advanced software aptitude, a technical eye for detail, and the ability to work in a high-volume, high-pressure environment.

1st Shift Schedule: Monday - Friday, 8:00 am - 5 pm Eastern

Responsibilities

• Intake and Coordination:

  • Intakes work requests from clients, including clarification of job instructions and negotiation of deadlines.
  • Prioritizes work requests across the team and coordinates/balances multiple projects based on experience and established guidelines.

• Quality Assurance:

  • Acts as a leading resource for all questions relating to document production, proofreading, and quality assurance.
  • Identifies and corrects errors in complex business documents to ensure quality of return product to requesters.
  • Detects formatting and compositional errors in documents; verifies citations are properly formatted.
  • Checks corrected proofs of documents against mark-up for comparison and quality assurance.

• Training and Development:

  • Responsible for the development and delivery of ongoing training for new and existing team members.
  • Trains more junior staff members as needed.

• Team Collaboration:

  • Facilitates focus and coordination on and between shifts to meet or exceed client expectations for quality, timeliness, and service.
  • Works collaboratively within and across team members, demonstrating open and flexible communication.

• Communication:

  • Communicates with manager and/or client on job or deadline issues in a timely and professional manner.
  • Interacts with clients in person, over the phone, or electronically.

Requirements

• Education and Experience:

  • Bachelor’s degree or equivalent with years of experience able to substitute.
  • Minimum of 3 years prior office experience, proofreading, word processing, or document production experience.

• Skills:

  • Advanced knowledge of Microsoft Office suite; able to technically troubleshoot applicable software specific to the business/client.
  • Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices.
  • Extensive experience in business terminology, document production, and/or proofing formats; skill and efficiency in use of reference resources.

• Attributes:

  • Attention to detail with emphasis on accuracy and quality.
  • Excellent verbal and written communication and interpersonal skills.
  • Ability to work in a fast-paced, deadline-driven team environment.
  • Good judgment and organizational skills with sound decision-making ability.
  • Ability to work both independently and collaboratively as part of a team.
  • Ability to handle sensitive and/or confidential documents and information.
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.

We Offer

• Competitive salary: USD 18.22 - USD 25.53 per hour.
• Comprehensive benefits package including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages.
• Parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

RRD is an Equal Opportunity Employer, including disability/veterans.