Documentation Specialist (XML (DITA) / CCMS / Publishing Processes)

About the Position

Join our team and bring clarity to the world of retail technology. As a Documentation Specialist Engineer (all genders) at GK – a global leader in retail innovation and part of the Fujitsu Group – you turn complex technical content into clear, structured, and user-friendly documentation for our customers, partners, and internal teams.

Location: Mobile Work (Germany-wide), Berlin

Responsibilities

Documentation Creation & Maintenance

• Create and update end-user documentation for POS-related topics.
• Work closely with the POS team to document new features and product updates.
• Apply principles of topic-based writing and migrate existing content into structured formats.

Quality Assurance

• Review documentation for structure, consistency, completeness, and correct XML usage.
• Prepare content for review and publication.
• Ensure compliance with documentation standards and versioning requirements.

Toolset & Author Support

• Support authors working with DITA XML, Git, and Oxygen (WebAuthor).
• Improve the authoring framework, templates, and CSS to optimize usability.

Publishing

• Publish documentation versions and variants across multiple channels.
• Continuously refine and automate processes and content delivery workflows.

Requirements

• Experience with a CMS or CDP
• Experience with XML-based authoring environments (ideally Oxygen Author/Editor)
• Strong understanding of information architecture and technical writing best practices
• Confident use of Git/GitLab (branching, merging, versioning)
• Ability to customize documentation frameworks and CSS
• Strong analytical skills, attention to detail, and quality mindset
• Ability to explain tools and workflows clearly and support authors of all experience levels
• Experience collaborating with cross-functional teams

Nice to Have

• Experience with documentation for payment, checkout, or POS software
• Excellent English skills; German is a plus

We Offer

• Mission-driven: We simplify interactions in retail – for businesses and customers alike.
• Empowered by flexibility: Remote-first, flexible hours – work where and how you thrive.
• Security with vision: Permanent contract in a future-focused, stable environment.
• Culture that connects: Open, collaborative, and people-first – with great coffee if you drop by 😉.
• Backed by strength: With 35+ years of retail tech expertise and as part of Fujitsu, a global IT leader.
• Tech that scales: AI-powered solutions built to grow with the world’s leading retailers.
• Think global: 570,000+ installations in 65+ countries. Real impact, worldwide.

About the Company

GK – a global leader in retail innovation and part of the Fujitsu Group – is dedicated to simplifying interactions in retail for businesses and customers alike. With over 35 years of retail tech expertise, we offer a stable, future-focused environment with flexible, remote-first work options. Our culture is open, collaborative, and people-first, backed by AI-powered solutions that scale with the world’s leading retailers.