Driver Operations Associate | Communications

About the Position

We are looking for a Driver Operations Associate | Communications to join our team in Ho Chi Minh City, Vietnam. This role is full-time and on-site.

Responsibilities

• Develop, plan, and execute driver care, engagement, and incentive initiatives to grow the driver community, enhance driver experience, and improve operational performance.
• Develop strong relationships with drivers, effectively communicate new policies, and promote driver engagement and morale.
• Monitor, analyze, and evaluate initiative effectiveness (participation rate, cost efficiency, operational impact, etc.), and proactively optimize performance.
• Collaborate closely with cross-functional teams to ensure projects are executed according to plan and achieve defined objectives.
• Gather and share insights on driver communities by researching driver groups, competitors, etc.
• Deliver high-quality & easy-to-understand content to effectively communicate identified issues to drivers through various channels (e.g., Blog, in-app, Social Media).
• Experiment & optimize comms content across both in-app & out-app channels (e.g. notifications, banners, ads, SMS, Chatbots, etc.) to improve conversion rate and lower cost.
• Ensure 100% accuracy and timeliness in all internal and external communications related to driver communication, quality, and performance.
• Develop and enhance training material for drivers (offline and online) to equip drivers with the necessary skills to operate safely and effectively in the Lalamove platform.
• Searching driver's benefits & planning programs and doing contracts with partnerships.
• Implement, optimize, and simplify pipeline reporting/ dashboards to give varying levels of leadership visibility to pipeline progress for all inbound, and outbound.
• Others: Ad-hoc tasks/works assigned by Line Manager.

Requirements

• Solid understanding of communication channels and their effectiveness to design and implement suitable programs.
• A highly strategic and logical mindset, with the ability to clearly define who needs information, why they need it, and the most effective way to deliver it.
• Outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background).
• Hands-on and get-things-done attitude to bring solutions and ideas to our daily operations needs.
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
• Strong communication and presentation skills.
• Autonomous and adaptable to cope with an ever-changing working environment.
• Understand and follow the company procedures: Provide accurate, valid, and complete information by using the right methods/tools.

Skills

• Core Skills:

  • Communication
  • Content marketing
  • Content writing
  • MS Excel
  • MS PowerPoint
  • MS Word

• Secondary Skills:

  • Digital marketing
  • Design
  • Video editing

Language

• English: Good command

We Offer

• Competitive salary
• Full-time position
• On-site work location

About the Company

Lalamove is a leading on-demand mobility platform in Asia. We are committed to providing innovative and efficient transportation solutions to our customers. Join our team and be part of a dynamic and growing company.

Candidate Notice

• While ensuring your application is prioritized for reaching out and your data remains protected following the personal data privacy, we encourage you to apply directly via our Careers Website instead. Please review our Candidate Privacy Notice. To proceed next steps, please confirm your consent to our Privacy Policy; without it, there will be distinctly some delays in moving forward with your application.
• To all candidates - Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.